Raymond Torres
Dewey-Humboldt,AZ
Summary
Highly trained Order Picker with strong performance record of high production in product selection and packing. Excellent level of accuracy in pick and pack, successfully meeting quotas in high production tempo. Supports shipping team with assistance palletizing, labeling and loading trucks.
Overview
4
4
years of professional experience
Work History
Order Filler
Ace Hardware
05.2020 - 10.2023
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Checked inventory and selected products from specific locations based upon availability.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Collaborated with team members to complete timely orders and avoid delays.
Customer Service Representative
Maximus Federal
10.2019 - 07.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Associate of Applied Science - Diesel Mechanics Technology
Yavapai College
Prescott, AZ05.2025
Skills
- Production Line Operations
- Product knowledge
- Order accuracy
- Reliability
- Team collaboration
- Continuous improvement
Accomplishments
- Achieved high production in order filling by meeting the incentive cap with accuracy and efficiency at the end of every day.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Languages
Spanish
Limited Working
Timeline
Order Filler
Ace Hardware
05.2020 - 10.2023
Customer Service Representative
Maximus Federal
10.2019 - 07.2020
Associate of Applied Science - Diesel Mechanics Technology
Yavapai College
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