RAYMOND WISE

• Supporting growth, profitability, and people excellence by identifying, attracting, and hiring top-tier talent.
• Responsible for staying current with market trends, tools, and innovations to enhance talent acquisition strategies.
• Collaborate cross-functionally to introduce new sourcing techniques and employment marketing efforts.
• Deliver transparent, responsive, and high-touch communication throughout the recruitment lifecycle.
• Promote a consultative and personalized approach to hiring, ensuring brand alignment at every step.
• Consistently hit hiring targets while ensuring long-term talent retention and fit.
• Responsible for sourcing candidates using multiple resources such as LinkedIn Recruiter, Dice, personal network, referral programs, online searches, and tools to create talent pipelines.
• Creating job postings and LinkedIn posts to attract top-tier candidates.
• Collaborated with hiring managers to refine job descriptions and align candidate profiles with organizational needs.
• Daily utilization of the Dayforce applicant tracking system to post jobs, maintain the status of applicants, and create and deploy offer letters.
• Regularly assess and refine strategies based on performance data and team feedback.
• Proactively solve bottlenecks and provide insight-driven solutions for challenges across the hiring cycle.
• Hired internationally in Japan, the United Kingdom, France, and the Netherlands.
• 75% of hired employees fall under DEI, increasing POC and women hiring.
• Recruited for roles across Marketing, HR, Sales, Tech, Operations, in industries such as Pharma, Beauty & Consumer Goods, Financial Services, Automotive, Industrial, and Professional Services.

DEIB (Diversity, Equity, Inclusion & Belonging) Council, Co-Chair (Concurrent)

• Oversaw initiatives that impacted over 800 employees across all departments.
• Managed a team of up to 15 council members across multiple divisions of the company.
• Developed annual and quarterly DEIB strategic plans, in partnership with People and Operations executive leadership.
• Organized and facilitated bi-weekly council meetings and monthly leadership training for Employee Resource Groups (ERG) Peer Leaders.
• Re-established several committees within the council to align goals and increase productivity.
• Collaborated with People & Culture teams to audit internal policies and recruitment practices through an equity lens.
• Championed inclusive language and equitable communication standards across internal and external messaging.
• Analyzed employee feedback and DEIB metrics (eNPS, engagement surveys) to identify focus areas and measure initiative effectiveness.
• Advocated for underrepresented employee groups, successfully influencing leadership buy-in for mental health support, heritage celebrations, and inclusive benefits.
• Created and organized our inaugural Virtual DEIB Fair to bring awareness to the initiatives, goals, and resources provided by the council and increase engagement within our shared communities.

• Managed a portfolio of 110 key accounts as the primary liaison between clients, sales, marketing, and compliance teams.
• Led restructuring of the account management department into specialized engagement and relationship teams, resulting in enhanced partner satisfaction and internal efficiency.
• Implemented and maintained CRM strategies and compliance protocols, directly contributing to millions in revenue through account renewals and upsells.
• Developed training and onboarding processes for new hires and team members, elevating department performance and customer responsiveness.
• Collaborated cross-functionally to create tailored marketing plans and identify new business opportunities.
• Navigated regulatory environments and licensing procedures with the Illinois Gaming Board to maintain full compliance.
• Regularly visited clients sites across Illinois to ensure client satisfaction, compliance, and maintenance of products.
• Culture and Connection Specialist
• Collaborated with the People team in strategy and planning for Performance reviews.
• Created gamified and incentivized performance review work sessions to increase engagement and participation during performance reviews, which resulted in increased participation and employee completion by 30%.
• Facilitated in-person city-based gatherings to encourage networking, relationship building, and community connection.
• Collaborated with the Learning Services team to create the 100-day new hire program.

• Provided exceptional guest experience and delivered elite customer service.
• Facilitated WAYS training for new hires on a bi-weekly basis.
• Led 9 fellow ambassadors and directly supported the Guest Relations Director and Human Resources.
• Facilitated bi-weekly meetings with ambassadors to plan for events, scheduling duties, and task delegation.
• Designed events to encourage staff adoption of daily and monthly focuses.
• Worked cross-functionally with the ship Executive Team to update, discuss, and improve upon the impact of programming.
• Owned administrative communication with shoreside executive team, shipside executive team, human resources team, Guest Relations Director, and department heads.