Raymond Feather
Pittsburgh,PA
Summary
Security Professional with a solid law enforcement background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs, Reliable and skilled in surveillance, access controls and emergency responses.
Overview
48
48
years of professional experience
1
1
Certification
Work History
Range Safety Officer
Keystone Shooting Center
07.2022 - Current
- Monitor patrons on the shooting ranges to maintain a safe environment
- Assist with firearm and user malfunctions.
- Enforced range rules and removed users for repeat or critical violations.
- Delivered comprehensive safety briefings to patrons before each group session, increasing awareness of potential hazards and Range Safety Rules.
- Respond to emergencies that occur on the range and provide First Aid to injured patrons.
Key Holding Team Lead
Dunham’s Sporting Goods
08.2024 - 01.2025
- Responsible for opening and closing the store and held keys to the building and alarm systems.
- Handled cash and deposits to the bank.
- Sold firearms using Pennsylvania Instant Check System (PICS) and did background checks.
- Used Gun Master ATF Compliance program, filed out 4473 and 3310 and gun transfer and related forms.
- Maintained firearms inventory and firearms sales logs.
- Supervised store employees and maintains store documents.
Professional Photographer
Owner-Operator
01.1989 - 01.2023
- Owned and operated my own photo studio
- Staff Photographer for numerous Renaissance Festivals
- Staff Photographer for Inspiring Lives Magazine
- Staff Photographer for Pittsburgh Saint Patrick’s Day Parade, 2013 to 2021
- Published locally and internationally in books, CD covers, magazines and more.
- Mentor to new and upcoming photographers.
Head Cashier
Lowes
05.2021 - 07.2022
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Assisted Cashiers with escalated customers issues.
- Maintained schedules and breaks.
- Cleared registers and self-service registers at closing.
- Provide Security for money movements, fraud detection and deterrent against retail theft and operating retail security systems.
Customer Service Supervisor
Verizon Wireless
02.2000 - 12.2014
- Supervised 14 Customer Service Representatives
- Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
- Created a company wide training program for Technical Support
- Monitored calls and provided feedback to the customer Service Representatives
- Compiled data for company reports.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
Telecommunications Police Officer
City Of Pittsburgh Emergency Operations Center
03.1977 - 01.2000
- Answered emergency 911 calls by telephone and radio systems.
- Operated complex radio and computer systems including using Computer Aided Dispatch (CAD), Multi Tracking Phone ( ANCI, TTY, E911 and call Queuing ) systems.
- Ensured constant communication with police and first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Enhanced emergency response times by efficiently coordinating with first responders and accurately relaying critical information.
- Performed secure data entry and investigations of classified information using the National Criminal Investigation System ( NCIS ), PA Department of Motor Vehicle Records ( DMV ) and National Wants and Warrants Databases.
- Worked directly with other Local, State and Federal Agencies during local disasters.
- Maintained Security Protocols and Procedures during visits of visiting high profile Government Dignitaries.
Police Officer
Reserve Township-Allegheny County
03.1977 - 02.1985
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Assisted in special investigations and crime prevention programs.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- Provided testimony in court proceedings.
Campus Police Officer
Duquesne University
03.1977 - 05.1981
- Enhanced campus safety by conducting regular patrols and monitoring security systems.
- Created detailed reports of each incident handled, ensuring accurate documentation for future reference or legal proceedings.
- Performed security checks on campus buildings and Dormitories.
- Conducted thorough investigations into reported incidents, gathering evidence and interviewing witnesses to determine appropriate actions.
- Assisted in coordinating large events held on-campus such as concerts or guest lectures by working closely with event organizers on required security measures.
- Assisted in emergency situations by providing first aid and coordinating with other emergency responders including securing a landing field for Medical Hellicopters.
Education
High School Diploma -
Mllvale High School
Millvale PAAssociate of Science - Electrical, Electronics And Communications Engineering
Gateway Technical Institute
Pittsburgh, PAAssociate of Science - Computer Operations And Programing Concepts
Computer Technical Institute
Pittsburgh, PAAssociate of Science - Computer Science
Point Park University
Pittsburgh, PABasic Police Training -
Allegheny County Police Training Academy
02.1978
Skills
- Criminal investigations
- Crisis intervention and deescalation
- Emergency vehicle operation
- Criminal law
- Tactical driving
- Crime scene preservation
- Surveillance
- Traffic laws
- Court preparation
- Traffic control
- Domestic violence prevention
- Crime scene processing
- Suspect interrogation
- Fingerprinting
- Dispatch
- Prosecution support
- CPR/First aid certified
- Patrol procedures
- Evidence collection and evaluation
- Search and seizure warrants
- Firearms proficiency
- Weapons safety
- Arrest and detention
- Drug enforcement
- Firearms training specialist
- Secret government clearance
- Intelligence reports
- Drug laws enforcement
- Patrol
- Defense and arrest tactics (DAAT)
- Surveillance and covert operations
- Arrest techniques
- Advanced lethal weapons training
- First aid
- Weapons training
- Civil laws
- Special task forces
- Search and seizure laws
- Background investigations
- Crime prevention strategies
- Case management
- Emergency response
- Law enforcement
- Police reports
- Officer training
- Emergency management
- De-escalation techniques
- Report writing
- Integrity and honesty
Certification
- Basic Police Training, MPT 01827, 03/01/77, 02/01/78
- Field Sobriety Testing Certification - National Highway Traffic Safety Administration (NHTSA). Certified Breathalyzer Certificate.
- Certificate - Identi-Kit Composite System
- Certificate - Police Expert Firearms.
- Certificate - Crime Scene Investigator.
- Certificate - Hypnotism / Polygraph.
- Certificate - Vehicle Code, Crimes Code and Criminal Prodedure
Timeline
Key Holding Team Lead
Dunham’s Sporting Goods
08.2024 - 01.2025
Range Safety Officer
Keystone Shooting Center
07.2022 - Current
Head Cashier
Lowes
05.2021 - 07.2022
Customer Service Supervisor
Verizon Wireless
02.2000 - 12.2014
Professional Photographer
Owner-Operator
01.1989 - 01.2023
Police Officer
Reserve Township-Allegheny County
03.1977 - 02.1985
Campus Police Officer
Duquesne University
03.1977 - 05.1981
Telecommunications Police Officer
City Of Pittsburgh Emergency Operations Center
03.1977 - 01.2000
High School Diploma -
Mllvale High School
Associate of Science - Electrical, Electronics And Communications Engineering
Gateway Technical Institute
Associate of Science - Computer Operations And Programing Concepts
Computer Technical Institute
Associate of Science - Computer Science
Point Park University
Basic Police Training -
Allegheny County Police Training Academy
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