Raymond L. Jones
Charlotte,NC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Training Lead
UniFirst Corporation
02.2024 - Current
- Led a multidisciplinary team to deliver end-user training for the first phase of Project Deliver ERP implementation, ensuring alignment with project milestones.
- Designed and revamped 17 training courses, developing Oracle Fusion Cloud documentation to support Supply Chain Management system transactions.
- Compiled insights from workstream leads and subject matter experts to develop specialized training content and determine the most effective delivery methods.
Coordinated in-person and virtual instructor-led training (ILT) sessions, achieving an 85% average success rate and ensuring knowledge retention. - Launched structured learning pathways in the LMS for Supply Chain, Master Data Management, and Finance departments to enhance employee development.
- Identified and leveraged cross-functional corporate resources to address training gaps, while collaborating on the ERP Project training SharePoint site.
- Assessed training effectiveness through feedback and evaluations, leading debrief sessions with leadership to drive continuous improvement for future ERP phases.
UBS Deployment Manager
UniFirst
04.2021 - 02.2024
- Co-Lead a team of 49 team partners with 3 direct reports.
- Strategically staff, coordinate, and maintain a robust deployment schedule while accounting for multiple factors of area of focus and knowledge of deployment team partners, geography of deploying locations and deployment team partners, specific needs of deploying locations, potential cost, and additional factors.
- Plan, staff, facilitate and execute Hypercare Support for converted locations.
- Assume leadership responsibilities during UBS monthly deployments, and manage and track all deployment-related projects.
- Conduct follow-up visits to converted locations to evaluate and reinforce business processes, identify training gaps while also providing additional training, and facilitate meetings with local management on findings.
- Forge interdepartmental relationships with other business owners to collaborate on projects, streamline support, and knowledge share.
- Investigate and address performance issues by interviewing various associated parties, conducting meetings, and utilizing progressive disciplinary action.
- Conduct Deployment Debrief calls with converted location management teams to provide candied feedback, capture any issues locations are currently facing, and obtaining value information to improve the deploying process for future converting location.
- Interviewed, trained and currently mentoring team partners by coaching, leading performance reviews and offering constructive feedback.
Deployment Lead
UniFirst Corporation
07.2020 - 04.2021
- Conduct instructor led office training on ABS client desktop.
- Assist with revision of AR/Service policies that target changes from the new UBS system.
- Assist business analyst in a lead role capacity while deploying the ABS system to various locations companywide.
- Work with the Central AR team to understand the department as well as how UniFirst locations are affected.
- Supervise a small team to include training on AR processes, approving time sheets and credit card purchase packets, and leveraging team members to better support other projects in different areas.
- Lead the Statements project to convert statements being received by customers via mail to receiving statements via email.
- Create and edit training documentation for the revision of the CSR SCP to align with the new operating system.
Management Trainee
UniFirst Corporation
06.2018 - 07.2020
- Tested the ABS application, and built comprehensive training documentation from for the Service and Production Departments from IT ABS Context.
- Assisted in building the ABS Learning and Development environment for pilot and deployment of the new ABS application that will be utilized in training UniFirst team partners in all UniFirst locations.
- Trained fellow management trainees and deployment specialists on the ABS system.
- Completed training in the Service, Production, and Sales Department from a associate and management capacity.
- Traveled to various locations to assist the Service Departments in Route Service Representative and Route Service Manager roles.
- Trained new Route Service Representatives as a part of a acquisition on the current UniFirst AMS application and Invoices.
- Coordinated and lead try-for-size events with new UniFirst customers.
Social Work Case Manager
Piedmont Medical Center
03.2016 - 06.2018
- Coordinated and implemented identified discharge planning/placement needs while working closely with various disciplines in an effort to minimize cost and optimize quality.
- Acted as a liaison for patients and their families as they navigate the health care system in regard to working with the medical team, insurance companies, and community agencies.
- Provided family meetings and emotional support as needed to engage/include patients and family members in the discharge planning process to optimize patients' rights to self-determination.
- Took the lead on complex discharge cases that contained several barriers to a safe discharge.
- Assisted, supported, and provided knowledge when possible to fellow colleagues and management to enhance processes and promote standard knowledge throughout the case management department.
- Provided education to the medical team about the resources and knowledge the case management department had to promote an efficient discharge plan that will benefit both patients and the hospital.
Social Work Case Manager
Palmetto Health Richland
03.2015 - 03.2016
- Heart Failure Unit.
- Provided psychosocial assessment and interventions.
- Coordinated and collaborated with ancillary services, providers, and agencies.
- Coordinated and facilitated family meetings to ensure a safe and timely discharge while staying focus on patient centered care.
- Provided a quick solution focus approach to reduce ER visits and hospital readmissions, and bridged patients to community resources.
- Facilitated incoming CPS/APS cases, and completed reports to the Department of Social Services as well as law enforcement if needed.
- Utilized a crisis intervention approach to incoming trauma victims and their families.
- Quickly obtained knowledge from patients, families, and outside organizations to effectively assist patients and other disciplines to ensure optimum care.
Medical Case Manager
Careteam, Inc
09.2013 - 02.2015
- Educated, coordinated, navigated, and assisted patients dealing with HIV/AIDS.
- Assisted as liaison for patients regarding working with doctors and prescription providers, as well as make specialty referrals as needed.
- Conducted assessments and home visits as well as participate on the HOPWA Committee.
- Enrolled patients in quality health care plans under the Affordable Care Act, and assisted patients in obtaining affordable housing.
- Provided risk reduction counseling to help stop the spread of sexually transmitted diseases.
- Facilitated HIV support group.
- Lexington-Richland Alcohol and Drug Abuse Council (LRADAC).
Education
Masters of Business Administration - Human Resources
Keller School of Management- DeVry University
Charlotte, NC10.2017
Masters of Social Work - Social Work
University of South Carolina - Columbia
Columbia, SC05.2013
Bachelor of Arts - Psychology, Health Promotions
Coastal Carolina University
Conway, SC12.2010
Skills
- MS Word, MS Excel, MS PowerPoint, and MS Teams
- Process reengineering and multitasking
- Problem solving
- ABS application
- Employee Training
- Program evaluation
- Strong communication skills and building rapport
- Research
- Team Leadership
- Quality Management
Certification
- First Aid/CPR Certified
- Licensed Master Social Worker: South Carolina License# 10866
Timeline
Training Lead
UniFirst Corporation
02.2024 - Current
UBS Deployment Manager
UniFirst
04.2021 - 02.2024
Deployment Lead
UniFirst Corporation
07.2020 - 04.2021
Management Trainee
UniFirst Corporation
06.2018 - 07.2020
Social Work Case Manager
Piedmont Medical Center
03.2016 - 06.2018
Social Work Case Manager
Palmetto Health Richland
03.2015 - 03.2016
Medical Case Manager
Careteam, Inc
09.2013 - 02.2015
Masters of Business Administration - Human Resources
Keller School of Management- DeVry University
Masters of Social Work - Social Work
University of South Carolina - Columbia
Bachelor of Arts - Psychology, Health Promotions
Coastal Carolina University
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