Raymond (Roman) Young
North Bergen
Summary
Dedicated Lead Support Associate highly effective at managing schedules, supporting projects and deepening customer relationships. Skilled in coordinating work and resolving conflicts by applying excellent tactful social and tech savvy skills. Looking to leverage 6 years' experience in Hospitality to take on a new position with growth-oriented operation.
Overview
11
11
years of professional experience
Work History
Senior Barista
Aritzia
11.2024 - 12.2025
- Led daily operations, ensuring high-quality beverage preparation and customer satisfaction.
- Trained and mentored junior baristas on coffee brewing techniques and customer service standards.
- Implemented process improvements to enhance workflow efficiency in busy café environment.
- Managed inventory control, reducing waste through effective stock management practices.
Support Associate
Restoration Hardware
08.2022 - 12.2023
- Performed regular maintenance on coffee machines, grinder, espresso makers and other related equipment.
- Provided coaching and feedback to staff members regarding performance expectations.
- Performed hotel hospitality to private guest.
- Trained in cocktail style service implementing new skills and beverages.
Barista Supervisor
Ralph Lauren
05.2015 - 11.2017
- Identified, evaluated and trained new employees on coffee-making techniques and customer service standards.
- Monitored stock levels of coffee beans, cups, lids and other supplies needed for the shop.
- Developed innovative strategies for increasing sales and profitability of the store.
- Adhered to all company policies regarding safety, security and hygiene standards.
Education
Bachelor - Architecture And Design
New York Institute of Technology
New York, NY05-2026
U.S Marine Reservist
Combat Support 081101-2026
Skills
- Data Collection
- Operating System Knowledge
- Training and coaching
- Latte art expertise
Timeline
Senior Barista
Aritzia
11.2024 - 12.2025
Support Associate
Restoration Hardware
08.2022 - 12.2023
Barista Supervisor
Ralph Lauren
05.2015 - 11.2017
Bachelor - Architecture And Design
New York Institute of Technology
U.S Marine Reservist