Shaylie Fallgren
Crescent City,CA
Summary
Friendly, patient, and highly adaptable customer service professional with experience in fast‑paced environments, administrative support, and one‑on‑one client interaction. Skilled in communication, multitasking, and problem‑solving. Known for maintaining a positive attitude, building rapport quickly, and delivering reliable support. Seeking to bring strong customer‑focused skills to Sharecare.
Overview
11
11
years of professional experience
Work History
Senior Barista
Java Hut
Crescent City, CA
01.2015 - Current
- Provide friendly, efficient service while interacting with customers throughout their visit
- Take orders accurately and maintain an upbeat, positive attitude during high‑volume rushes
- Prepare a wide variety of drinks and ensure orders are completed quickly and correctly
- Balance multiple tasks at once, including customer service, drink preparation, and cleaning
- Use strong memory skills to recall drink recipes, modifications, and regular customers’ preferences
- Support smooth daily operations and contribute to a welcoming environment
Behavioral Instructional Assistant (BIA)
Del Norte Unified School District
Crescent City, CA
08.2022 - 03.2023
- Provided one‑on‑one support to students with behavioral or emotional challenges
- Helped students stay focused, follow routines, and manage difficult moments
- Collaborated with teachers and staff to support individualized education plans
- Maintained a calm, supportive environment to help students succeed
- Documented behavior patterns and communicated updates to the educational team
- Supported teachers in classroom management and lesson implementation.
- Supervised students during lunch, recess, and field trips to ensure safety.
PL CSR & Administrative Assistant
Redwoods Leavitt Insurance Agency
Crescent City, CA
01.2020 - 07.2020
- Greeted customers and provided front‑desk support
- Processed payments and handled basic account updates
- Gathered information from customers seeking home or auto insurance and relayed it to the agent
- Made outbound calls to insureds and insurance companies as needed
- Supported general administrative tasks to keep the office running smoothly
- Resolved customer complaints through effective communication and problem-solving.
- Processed policy changes and updates in agency management systems.
- Educated clients on insurance products and services offered by the agency.
- Documented client interactions accurately for future reference and follow-up.
Education
High School Diploma -
Sunset High School
Crescent City, CASkills
- Customer service & client support
- Multitasking in fast‑paced environments
- Phone & in‑person communication
- Payment processing
- Data entry & administrative support
- Problem‑solving
- Patience, empathy, and de‑escalation
- Time management
- Team collaboration
- Cash handling
- Memory & accuracy under pressure
Timeline
Behavioral Instructional Assistant (BIA)
Del Norte Unified School District
08.2022 - 03.2023
PL CSR & Administrative Assistant
Redwoods Leavitt Insurance Agency
01.2020 - 07.2020
Senior Barista
Java Hut
01.2015 - Current
High School Diploma -
Sunset High School