RAYMUNDA FRANCISCO
Jersey City,NJ
Summary
To be able to work in any establishment or any government entities. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
45
45
years of professional experience
Work History
Member Service Representative
Liberty Savings Federal Credit Union (United States)
2003.08 - Current
- Servicing the members for all their needs from opening new accounts like Savings, Checking, Money Market, IRA, CD's and queries about their debit, credit cards, online banking, and most importantly been processing all kinds of loan for members like Signatures/Unsecured loan, Credit Card, finance a Car and Heloc loans as per whatever the members' request and qualify in accordance with the credit union policy.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
Ledger Clerk
Paltok (SFM) Credit Cooperative Inc. (Philippines)
1979.01 - 2003.01
- Perform as a ledger clerk who is in charge of posting of all transactions in the individual ledgers of all the members and balance it at the end of the month.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Maintained filing system and organized customer documents for easy retrieval of information.
Teller
Paltok (SFM) Credit Cooperative Inc. (Philippines)
- Perform the task of a teller, then promoted as cashier and was subsequently appointed as treasurer and secretary of the board; these positions required to be able to balance all monies and ensure all are intact in the vault and in the bank everyday.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Manager
Paltok (SFM) Credit Cooperative Inc. (Philippines)
- Appointed as the manager to manage the overall operation of the credit union
- As well as to play on the investments with different banks, prepare the budget for the year and submit a monthly report to the board of directors at the end of the month.
Education
Associate of Arts - Management Information Systems
MLQU
Skills
- Exceptional customer service
- Strong Work Ethic
- Professionalism and Courtesy
- Excellent time management skills
- Approachable
- Cash handling and management
- Cash handling expertise
- Stress Tolerance
- Financial record keeping
- Math aptitude
References
Will Provide Reference if Needed.
Timeline
Member Service Representative
Liberty Savings Federal Credit Union (United States)
2003.08 - Current
Ledger Clerk
Paltok (SFM) Credit Cooperative Inc. (Philippines)
1979.01 - 2003.01
Teller
Paltok (SFM) Credit Cooperative Inc. (Philippines)
Manager
Paltok (SFM) Credit Cooperative Inc. (Philippines)
Associate of Arts - Management Information Systems
MLQU
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