Raymundo Alvarado Sevilla
Phoenix,AZ
Summary
- Customer Service Representative with 5+ dedicated years to providing quality care for ultimate customer satisfaction. Dedicated to identifying customer needs and delivering effective solutions to all problems.
- Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join the next team.
- Organized, detail oriented, and experienced in properly handling customer inquiries and transactions.
- Experienced and skillful Inbound Customer Service Agent providing high quality service to callers, working address and meet all needs.
- Understands the importance of delivering the mission of a brand with each and every action and interaction that takes place involving customers.
Overview
9
9
years of professional experience
Work History
CSR, Sales
ADOT MVD-State Of Arizona
07.2024 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Conducted outreach activities to generate leads and expand the client base.
- Participated in ongoing training programs to stay current on industry trends, products, and best practices.
- Utilized CRM tools effectively to track customer interactions and maintain accurate records.
- Delivered exceptional service, consistently meeting or exceeding performance metrics.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Customer Service Representative
PLS
01.2023 - Current
- Greeted customers with enthusiasm and a delightful and helpful attitude
- Developed and implemented customer service standards that improved customer satisfaction by 10%
- Cashing Checks, Money orders, Western Union, & Bill payments is what was handled on the daily
- Trusted employ with handling money on the daily.
Package Receiver
Amazon
06.2021 - 12.2021
- Maintained a high percentage accuracy rate in package sorting and delivery
- Inventoried all shipments that came in, and out of the warehouse
- Inspected merchandise for damages and kept logs of all damaged products
- Unloaded and loaded delivery trucks by a deadline.
- Handled day-to-day shipping and receiving overseeing more than 1000 packages per day.
- Unloaded pallets and deliveries and organized products in warehouse.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Compared shipping orders and invoices against contents received to verify accuracy.
CSR
General Dynamics
12.2018 - 11.2019
- Developed customer service scripts to ensure consistent customer service across all customer service channels
- Developed customer service scripts that improved customer service representatives' ability to handle customer inquiries
- Trained a team of customer service representatives on the latest customer service best practices, resulting in a 3% decrease in customer escalations
- Took inbound and outbound Calls for customers to make sure people are insured.
Customer Service
Walmart
06.2015 - 10.2018
- Gave impeccable customer service as a cashier that ended up having regulars come to the line even though there was more than 8+ people waiting in line
- Supervised 5+ people making sure tasks were completed in a timely manner
- Handled cash & safe on the daily well trusted employ
- Trained and coached new Employ's on Cashiering and give out great customer service.
Education
Skills
- Leadership Skills
- Computer Skills
- Effective Time Management
- Ability to Work in the Team
- Customer Service
- Adaptability
- Excellent Communication Skills
- Multitasking Skills
- Data entry proficiency
- Microsoft Excel
- Data Entry
- Microsoft Outlook
References
Leslie, PLS, 602-394-3921
Hobbies and Interests
- Reading Novels
- Playing Basketball
- Watching sports like Football & Hockey
- Video Games
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
CSR, Sales
ADOT MVD-State Of Arizona
07.2024 - Current
Customer Service Representative
PLS
01.2023 - Current
Package Receiver
Amazon
06.2021 - 12.2021
CSR
General Dynamics
12.2018 - 11.2019
Customer Service
Walmart
06.2015 - 10.2018
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