Jermaine L Franklin
Phoenix,AZ
Summary
Proactive team player seeking to advance in management where strong leadership skills can contribute to increased sales. Proven ability to delegate and effectively oversee completion of assignments. Strong positive attitude and a willingness to learn.
Overview
18
18
years of professional experience
Work History
CSR, Sales
Enterprise Rent-A-Car
Phoenix, AZ
03.2024 - Current
- Greeted customers and provided excellent customer service.
- Processed reservations for customers over the phone or at the counter.
- Answered inquiries from potential customers regarding availability of different types of vehicles, prices, and other related information.
- Completed paperwork such as rental agreements, credit card forms, accident reports. accurately and efficiently.
- Inspected returned vehicles for damage upon return; recorded damages on check-in sheet; notified management if additional charges were necessary.
- Upsold additional services such as insurance coverage or fuel plans.
Baggage Service Agent/American Airlines
Sky Harbor International Airport
Phoenix, AZ
02.2023 - 01.2024
- Kept track of bags from specific flights and logged locations.
- Used scanners to track parcel information, condition or receipt.
- Protected passengers' baggage from loss, theft and damage through proper handling and oversight.
Personal Banker/Teller
Wells Fargo
Phoenix, AZ
06.2022 - 01.2023
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
- Followed operational standards, promoting security, risk management and compliance.
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Balanced bank's vault of daily cash for withdrawals and deposits.
Property Management
One Lexington/Envy Properties
Phoenix, AZ
09.2020 - 06.2022
- Building link training, Cross trained at One Lexington/Envy Properties, Excellent communication skills, Time Management skills and strong customer service skills, Critical thinking and problem solving skills, Detail oriented and highly organized.
Processing Guide
Amazon.com Fulfillment Center
Goodyear, AZ
09.2022 - 11.2022
- Support and work in the department as required
- Helping support daily management of department duties, including allocating labor, leading meetings,
assigning job duties, and communicating with internal and external suppliers - Providing policy follow-up, attendance tracking
- Identifying and addressing safety hazards within the work area
- Crossed trained in (Jammed Removal Department)
- Crossed trained in (Outbound,Index, and TDR Departments)
Backroom Associate
Target
Bradenton, FL
05.2006 - 05.2016
- Assisted in unloading and stocking merchandise from delivery trucks.
- Organized backroom according to store policies and procedures.
- Restocked shelves with new merchandise as needed.
- Cross trained in Salesfloor, Cashiering, Customer Service
- Employee Trainer for new hires
Education
Diploma -
Southeast High School
2005
Skills
- Coach
- Excellent communication
- Critical thinking
- Customer service
- Customer service skills
- Detail oriented
- Filing
- Leadership
- Performance management
- Problem resolution
- Problem solving skills
- Reconciling
- Sales
- Time Management
- People skills
- Work ethic
Timeline
CSR, Sales
Enterprise Rent-A-Car
03.2024 - Current
Baggage Service Agent/American Airlines
Sky Harbor International Airport
02.2023 - 01.2024
Processing Guide
Amazon.com Fulfillment Center
09.2022 - 11.2022
Personal Banker/Teller
Wells Fargo
06.2022 - 01.2023
Property Management
One Lexington/Envy Properties
09.2020 - 06.2022
Backroom Associate
Target
05.2006 - 05.2016
Diploma -
Southeast High School