Raymundo Ramirez
Van Nuys,CA
Summary
Hardworking waiter with several years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.
Overview
2
2
Languages
1
1
Certification
29
29
years of professional experience
Work History
Captain Waiter
La Piazza Ristorante Italiano
Los Angeles, California
10.2012 - Current
- Directed dining room service at La Piazza Ristorante Italiano during busy dinner shifts.
- Served high volume of tables while supervising serving staff, ensuring efficient service delivery during peak hours.
- Monitored guest needs and resolved service issues promptly.
- Resolved guest concerns promptly and escalated issues to management for resolution, maintaining high customer satisfaction.
- Presented menus, specials, and wine selections to tables.
- Greeted guests and coordinated seating with host staff.
- Trained new waitstaff on Italian menu items and service standards, enhancing team knowledge and service quality.
- Worked closely with management teams to improve operational efficiency.
Assistant Manager
Burger King
Los Angeles, CA
01.2000 - 06.2012
- Supervised Burger King restaurant shifts, staffing, and daily floor operations.
- Trained crew members on service standards, food safety, and kitchen procedures.
- Managed customer service inquiries and complaints in a timely manner.
- Monitored drive-thru orders, front counter service, and guest satisfaction.
- Resolved customer concerns using Burger King service policies and calm communication.
- Managed inventory checks, supply orders, and product storage procedures.
- Enforced cleanliness, sanitation, and equipment safety across restaurant areas.
- Supported hiring, scheduling, and performance coaching for restaurant team members.
Restaurant Waiter
Internacional restaurant
Los Angeles, CA
09.1997 - 12.1999
- Took food and beverage orders accurately and communicated requests to kitchen staff.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Demonstrated up-selling techniques to increase restaurant sales.
Education
Diploma
Los Angeles, CASkills
- Dining room coordination
- Service flow management
- High volume dining
- Staff training
- Complaint resolution
- Wine pairing
- Food safety
- Allergy awareness
- Inventory control
- Sales techniques
- Team management
Languages
English
Professional
Spanish
Professional
Certification
Serv safe manager certificate
California food handler certificate
Alcoholic beverage control certificate
Sexual harassment certificate
Timeline
Captain Waiter
La Piazza Ristorante Italiano
10.2012 - Current
Assistant Manager
Burger King
01.2000 - 06.2012
Restaurant Waiter
Internacional restaurant
09.1997 - 12.1999
Diploma