RAYNA BELTON
Orlando,FL
Summary
Results-driven customer service and administrative professional with 5+ years of experience in healthcare and call center environments. Expertise in resolving complex customer issues, managing account documentation, and coordinating services while ensuring HIPAA compliance. Proven ability to handle high-volume inbound calls and navigate CRM systems effectively in fast-paced settings.
Overview
8
8
years of professional experience
1
1
Certification
1
1
Language
Work History
Program Assistant
Aspire Health Partners
Orlando
01.2024 - Current
- Acted as primary point of contact for clients, providers, and community partners, ensuring effective communication and support.
- Coordinated appointments, referrals, transportation, and support services to streamline client access to necessary resources.
- Resolved customer concerns while delivering exceptional service, enhancing client satisfaction and trust.
- Support multiple departments in a high-volume healthcare environment.
- Maintain accurate electronic documentation and records.
Benefits Services Specialist
Aspire Health Partners
01.2022 - 01.2024
- Processed client documentation and financial records to ensure data integrity.
- Researched account discrepancies and resolved issues to maintain accurate financial records.
- Review records for compliance with organizational policies.
- Provided professional customer support via phone and email to address client inquiries effectively.
Customer Support Specialist
Alorica
01.2021 - 01.2022
- Provided comprehensive support to Apple customers on billing, account, subscription, and technical issues, enhancing overall customer experience.
- Achieved and maintained high-quality standards and customer satisfaction ratings through effective service delivery.
- Recorded detailed customer interactions in CRM, ensuring accurate tracking and follow-up for service continuity.
Call Center Representative
TeleTech
01.2019 - 01.2020
- Handled high-volume inbound customer calls, ensuring efficient and effective service.
- Addressed customer concerns and escalated complex issues to appropriate departments for resolution.
- Resolved customer inquiries and issues efficiently via phone, ensuring high satisfaction levels.
- Provided product information, guiding customers through purchasing decisions to enhance sales experience.
- Trained new representatives on call handling protocols and effective communication techniques.
Education
College Coursework Completed -
Seminole State College of Florida
OrlandoDiploma - undefined
Evans High School
OrlandoSkills
- Customer support
- High-volume call management
- Account resolution
- Account Research & Resolution
- Data entry
- Data Entry & Documentation
- Appointment coordination
- Appointment scheduling
- HIPAA & Confidentiality
- Multitasking in Fast-Paced Environments
- Fast-paced multitasking
- Multichannel support
Certification
- Google AI Essentials
- Google Project Management Professional Certificate
- Microsoft Office Specialist: Excel Associate
Languages
English
Full Professional
Timeline
Program Assistant
Aspire Health Partners
01.2024 - Current
Benefits Services Specialist
Aspire Health Partners
01.2022 - 01.2024
Customer Support Specialist
Alorica
01.2021 - 01.2022
Call Center Representative
TeleTech
01.2019 - 01.2020
Diploma - undefined
Evans High School
College Coursework Completed -
Seminole State College of Florida