Rayna McElravy
Jewett,IL
Summary
Ambitious Executive successful at setting policies, improving performance and updating processes. Looking to apply knowledge and expertise to contribute to business sustainability and growth. Pursuing challenging new position at a growing organization. Operates well in both individual and team capabilities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives.
Overview
18
18
years of professional experience
Work History
Executive 1
Illinois Department of Human Services
Charleston, IL
06.2023 - Current
- Direct and monitor the office operations including client files, centralized clerical, client transaction processing, timekeeping, building security, grounds keeping, and building security.
- Working supervisor for all Office Associates and Public Aid Eligibility Assistants.
- Manage the physical operation of the office to ensure that office equipment and physical plant operate efficiently and safely.
- Review payroll daily to ensure correct timekeeping.
- Process all requested time off to ensure needs of the office will be met.
- Assist all employees with personnel questions including: FMLA, maternity leave, veteran's appointments, direct deposit, name changes, etc.
Human Services Caseworker
State of Illinois-Department of Human Services
Charleston, IL
09.2015 - 06.2023
- Met regularly with TANF clients to support case plan accomplishment and reevaluate goals.
- Implemented solutions using client- centered care protocols.
- Followed strict data confidentiality rules to keep client information secure.
- Manages a public assistance caseload by preforming professional casework duties in all categories of assistance.
Employment Security Program Representative
Illinois Department of Employment Security
Effingham, IL
12.2014 - 09.2015
- Assess client service needs: take and process routine, complex, and special claims including interstate, military, other federal or trade readjustments
- Take and process all types of routine, complex, and special claims on all benefits to entitlement programs.
- Adjudicate minor benefit claims issues, provide eligibility determinations for routine, initial, or continued claims.
Account Technician
State of Illinois- Department of Transportation
Paris, IL
04.2013 - 12.2014
- Responsible for processing accounts payable and receivable transactions, including invoices and payments.
- Reviewed vendor statements for accuracy and completeness of data.
- Transcribed data to worksheets and entered data into computers for use of preparing documents and adjusting accounts.
- Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
- Reviewed purchase documents and company receipts for reconciliation with statements.
Employment Security Program Representative
State of Illinois- Dept of Employment Security
Mattoon, IL
12.2008 - 04.2013
- Calculated payment amounts for individuals eligible for unemployment benefits.
- Assisted customers with filing unemployment claims, answering questions and providing resources.
- Responded to inquiries from employers regarding employee's benefit status.
- Reviewed applications and documents to determine eligibility for unemployment benefits.
- Provided information about employment services such as job search assistance and resume writing workshops.
- Monitored payments of benefits throughout duration of claim.
Human Services Caseworker
State of Illinois-Department of Human Services
Toledo, IL
02.2006 - 11.2008
- Provided case management services to clients, including assessing client needs and developing individualized service plans.
- Assisted with the development of resources for clients in order to help them achieve their goals.
- Collaborated with other social service providers to ensure continuity of care for clients.
- Developed and maintained positive relationships with clients, families, and community partners.
- Maintained accurate records of all client interactions and progress towards goals.
- Researched available financial assistance programs for clients who qualify for additional benefits or services.
- Coordinated referrals between various agencies when necessary.
- Advised clients on how to access community resources such as employment opportunities, housing assistance, legal aid.
Education
Communication Studies
Eastern Illinois University
Charleston, IL12.2003
Skills
- Expense Control
- Quality Management
- Program Operations
- Program Eligibility
- Eligibility Determinations
- TANF program
- Unemployment Claims
- Microsoft Outlook
- Payroll
Timeline
Executive 1
Illinois Department of Human Services
06.2023 - Current
Human Services Caseworker
State of Illinois-Department of Human Services
09.2015 - 06.2023
Employment Security Program Representative
Illinois Department of Employment Security
12.2014 - 09.2015
Account Technician
State of Illinois- Department of Transportation
04.2013 - 12.2014
Employment Security Program Representative
State of Illinois- Dept of Employment Security
12.2008 - 04.2013
Human Services Caseworker
State of Illinois-Department of Human Services
02.2006 - 11.2008
Communication Studies
Eastern Illinois University
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