Rayna Thompson
Sandwich Artist
Jacksonville
Summary
Experienced customer service professional with 13+ years in retail and food service. Demonstrated leadership as shift lead and crew leader, with strong cash handling skills. Committed to providing exceptional guest experiences. Skilled in team management, inventory control, and closing procedures, fostering positive work environment.
Overview
15
15
years of professional experience
Work History
Cashier/Sales Associate | Shift Lead
Subway
08.2024 - Current
- Handle cash transactions and reconcile money accurately at shift end
- Assist guests with orders, ensuring exceptional service and satisfaction
- Lead the shift by delegating tasks and resolving issues promptly
- Support team members to maintain store standards and efficiency
- Processed customer transactions accurately using point-of-sale systems, ensuring efficient service during peak hours.
- Maintained cleanliness and organization of the front counter and dining area, adhering to health and safety standards.
- Trained new staff members on cash handling procedures and customer service best practices to enhance team performance.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Greeted customers entering store and responded promptly to customer needs.
Server | Cashier | Shift Lead | Hostess
Golden Corral
02.2022 - 10.2024
- Managed cash handling and sales transactions during shifts
- Served guests with attentiveness and professionalism
- Assisted in shift leadership duties including staff coordination and closing procedures
- Hosted guests, handled seating, and managed the flow of service
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Crew Leader | Cashier | Server | Cook
Waffle House
02.2020 - 02.2022
- Led and motivated crew members, ensuring smooth operations under high volume
- Handled cash register and maintained accurate money counts
- Supported cooking and serving duties while delivering friendly customer interactions
Cashier | Sales Associate | Shift Lead
Dollar General
05.2014 - 06.2017
- Performed cashier duties including money counting and transaction accuracy
- Led shift operations, guided team stocking and unloading merchandise
- Ensured inventory was properly stocked and store maintained for customers
- Processed customer transactions efficiently using point-of-sale systems, ensuring accurate cash handling and receipt issuance.
- Maintained cleanliness and organization of checkout areas, enhancing customer experience and promoting a welcoming environment.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier/Sales Associate | Shift Lead Assistance
Edgewood Bakery
10.2010 - 04.2012
- Managed daily cash handling and closing duties
- Assisted as shift lead, coordinating team members and operations
- Delivered excellent customer service in a fast-paced bakery environment
- Welcomed customers and helped determine their needs.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Trained new staff on cash register operations, customer interaction protocols, and store policies to enhance team efficiency and service quality.
Education
No Degree -
Frank H. Peterson
Jacksonville, United States 05.2001 -
Skills
POS system operations
Customer service
Cash register operation
Time management skills
Work ethic and integrity
Reliability and punctuality
Staff training
Multitasking and organization
Dependability and reliability
Timeline
Cashier/Sales Associate | Shift Lead
Subway
08.2024 - Current
Server | Cashier | Shift Lead | Hostess
Golden Corral
02.2022 - 10.2024
Crew Leader | Cashier | Server | Cook
Waffle House
02.2020 - 02.2022
Cashier | Sales Associate | Shift Lead
Dollar General
05.2014 - 06.2017
Cashier/Sales Associate | Shift Lead Assistance
Edgewood Bakery
10.2010 - 04.2012
No Degree -
Frank H. Peterson
05.2001 -
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