Rayna Walls
Harlem,GA
Summary
Supported team goals during challenging situations by assisting colleagues with task completion. Collaborated with peers to improve efficiency and effectiveness in project execution. Pursued opportunities to acquire new skills for enhancing overall team performance.
Overview
2027
2027
years of professional experience
Work History
Baker/Cashier
Kroger
- Prepared a variety of baked goods, ensuring quality and freshness for customer satisfaction.
- Operated ovens and mixers, adhering to safety protocols for equipment usage.
- Assisted in inventory management, monitoring stock levels of baking ingredients and supplies.
- Maintained cleanliness and organization in the baking area to comply with health regulations.
- Managed customer service operations, including taking orders and resolving complaints.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Increased customer satisfaction with friendly and efficient service.
Beverage Director
McDonald's
- Developed and implemented beverage menu strategies to enhance customer satisfaction and drive sales.
- Established quality control processes for beverage production to maintain high standards of service.
- Held beverage area and workers to high standard of cleanliness and service.
- Resolved customer complaints involving food or beverage quality and service.
Floor Supervisor
McDonald's
- Trained new employees on operational procedures and safety protocols to enhance team performance.
- Supervised daily operations to ensure adherence to quality standards and customer satisfaction.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Process Guide
Amazon
Harlem, GA
06.2022 - Current
- Slam kickout
- Problem solver
- Vendor Returns
- Pick-to-rebin
- Picker and packer
- Pick-to-Tote
- Same day delivery
- Currently the pg, and dispatcher of SSD
Education
High School Diploma -
Harlem High School
Harlem, GASkills
- Multi-tasking
- Organizational Skills
- Communication Skills
- Problem Solving
- Attention to Detail
- Time Management
Accomplishments
- While working in SSD I took the initiative to step up and operate the process in absence and shortage of process assistants needed to manage the area.
- Overseeing operations to achieve an average TPH of 57 while managing SSD processes.
- I overcame issues driver had with their routes as needed.
- Mitigated barriers for flex drivers when they had issues with the app and packages to make sure the orders get delivered on time.
Timeline
Process Guide
Amazon
06.2022 - Current
Baker/Cashier
Kroger
Beverage Director
McDonald's
Floor Supervisor
McDonald's
High School Diploma -
Harlem High School