Diana Goldsmith
Omaha,NE
Summary
Experienced travel professional with extensive background and skills to effectively oversee team operations. Seeking opportunity to contribute to a dynamic and expanding team, enhancing leadership abilities and driving productivity and performance to new heights.
Overview
32
32
years of professional experience
Work History
Baker and Packager Associate
Sam’s Club
12.2022 - Current
- Collaborate with team members to strengthen the bakery department.
- Prepare, wrap, label, and store bakery products according to daily production requirements.
- Training and mentoring of new associates.
- Ensure adherence to food safety standards and sanitation guidelines, including cold chain compliance.
- Manage inventory effectively.
Quality Analyst
Global Business Travel
03.2023 - Current
- Strong attention to detail is essential for effective performance.
- Analytical and problem-solving skills
- Researching Debit Memos is a key responsibility.
Management of Pre and Post Trip Escalations is necessary. - Handling issues related to credit card rejects, reversals, transfers and aged receivables
- Call monitoring is part of the quality assurance process.
- Account maintenance and opening SNAP Tickets are required as needed.
- GMAX Coding error updates
- Implementations and projects
Specialized Travel Counselor
Global Business Travel
07.1993 - 03.2023
- Organize travel plans for Corporate and Executive Travelers.
- Build and maintain strong relationships through effective communication.
- Proficient in travel software and reservation systems.
- Manage multiple projects in a fast-paced environment while staying productive.
- Strong customer service and sales background, consistently exceeding expectations.
- Secure various travel arrangements, including flights, rentals, trains, limousines, and hotels.
- Quickly resolve travel issues to ensure customer satisfaction.
- Effectively manage queues and delegate tasks.
- Provide peer training and ongoing mentoring.
- Develop job aids, training manuals, automated tools, and maintain team SharePoint.
Member Front Line Cashier
Sam’s Club
08.2021 - 12.2022
- Customer Service – providing guidance and support to members regarding member self-service technology
- Assisting members with purchases, payments according to company policies and procedures for different membership and payment types
- Assisting members with transactions utilizing registers or self-checkout area
- Arranging and organizing merchandise
- Solicit Credit Card and Membership upgrades
Education
Bachelor of science - Supply Chain, Transportation and Logistics Management, Business Administration
Bellevue University
Bellevue, NE03.2026
Certificate - PMI Certification Training
Metropolitan Community College
Omaha, NE03.2021
Skills
- Problem-solving
- Communication skills
- Time Management
- Travel industry knowledge
- Call center experience
- Detail Oriented
- MS Office proficiency
- Teamwork
- Multi-tasking
- GDS proficiency Apollo and Sabre Novice Galileo and Amadeus
- Client Driven
- Analytical skills
Timeline
Quality Analyst
Global Business Travel
03.2023 - Current
Baker and Packager Associate
Sam’s Club
12.2022 - Current
Member Front Line Cashier
Sam’s Club
08.2021 - 12.2022
Specialized Travel Counselor
Global Business Travel
07.1993 - 03.2023
Bachelor of science - Supply Chain, Transportation and Logistics Management, Business Administration
Bellevue University
Certificate - PMI Certification Training
Metropolitan Community College
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