Raynaldo Melendez
Lakewood,Colorado
Summary
Results-oriented leader in team leadership, customer service, and inventory management. Enhanced customer satisfaction and operational efficiency through training and development while ensuring compliance and budget management. Skilled in motivating teams to achieve sales targets and improve service delivery.
Overview
4
4
years of professional experience
Work History
A.G.M
pharmacann
Lakewood, CO
08.2025 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Trained and developed new staff on company policies and procedures.
- Motivated staff during peak business hours to enhance service delivery and meet sales targets.
- Ensured excellent customer service by addressing inquiries and resolving issues.
- Coordinated inventory management and restocking processes to maintain optimal stock levels.
- Delegated assignments based on team strengths to ensure effective floor coverage and improve customer service.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Shift lead
pharmacann
Lakewood, CO
02.2025 - 08.2025
- Supervised daily operations to ensure compliance with safety regulations.
- Coordinated team schedules to enhance workflow efficiency and ensure adequate coverage.
- Monitored employee performance and delivered constructive feedback to support development.
- Trained new employees on company policies and operational procedures.
- Facilitated training sessions for new employees to promote understanding of company policies and procedures.
- Communicated effectively with staff to resolve operational issues quickly.
- Guided and supported team members during daily operations.
- Assisted in inventory management by tracking supplies and product levels.
Budtender specialist
pharmacann
lakewood, colorado
09.2024 - 02.2025
- Trained budtenders on compliance regulations and legal requirements relevant to the industry.
- Educated Budtenders on effective sales techniques and basket building to improve customer engagement.
- Collaborated with team members to deliver exceptional customer service, enhancing customer satisfaction.
- Enforced compliance with state regulations and company policies diligently.
- Participated in training sessions to enhance product knowledge and skills.
- Monitored inventory levels and notified management of low or depleted stock to maintain optimal product availability.
Budtender
pharmacann
lakewood, colorado
11.2023 - 11.2024
- Guided customers in selecting cannabis products tailored to their preferences and needs for optimal satisfaction.
- Assisted customers in selecting the best products for their needs.
- Educated patrons on product benefits and safe consumption practices to enhance customer knowledge.
- Delivered exceptional customer service by addressing inquiries on product usage and benefits, fostering trust and loyalty.
- Processed transactions accurately using point-of-sale systems for customer purchases.
- Maintained a clean and organized display of products in the retail area.
- Executed routine opening and closing procedures at the retail location.
Lead Line Cook
White Chocolate Grill
Denver, Colorado
05.2022 - 10.2023
- Supervised kitchen operations and upheld food safety standards, ensuring a safe dining environment.
- Prepared and plated dishes to meet restaurant specifications and enhance presentation quality.
- Trained and mentored junior cooks on cooking techniques and menu items, fostering skill development and team cohesion.
- Collaborated with front-of-house staff to ensure timely meal delivery.
- Ensured cleanliness of workstations and compliance with health regulations.
- Trained new cooks on recipes, preparation methods, safety procedures and sanitation guidelines.
Education
High School Diploma -
Lehman High School
Bronx, NY09-2021
Skills
- Customer relationship management
- Sales techniques
- Customer service
- Inventory management
- Budget management
- Compliance enforcement
- Staff training
- Schedule writing
- Cova software proficiency
Languages
Spanish
Professional
Timeline
A.G.M
pharmacann
08.2025 - Current
Shift lead
pharmacann
02.2025 - 08.2025
Budtender specialist
pharmacann
09.2024 - 02.2025
Budtender
pharmacann
11.2023 - 11.2024
Lead Line Cook
White Chocolate Grill
05.2022 - 10.2023
High School Diploma -
Lehman High School