Summary
Overview
Work History
Education
Skills
Timeline
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Raynard King

Summary

Responsible Sales Key Holder with years of hands-on experience providing quality customer service in luxury retail. Strong communicator possessing excellent problem-solving and multitasking abilities. Expertise in inventory preparation, loss prevention and employee scheduling and coaching. Results-driven with successful career training, monitoring and encouraging retail teams to give customers memorable and positive experiences. Proficient in all areas of store operations and reliable in developing and capitalizing on improvement opportunities.

Overview

6
6
years of professional experience

Work History

Product Specialist

Apple Georgetown
09.2023 - Current
  • Continually expanded knowledge of Apple product line.


  • Assisted with demonstrations for IPhone, IPad, MacBook and Apple TV to showcase functionality.


  • Developed and implemented sales strategies to increase profits.


  • Managed customer accounts to secure customer satisfaction and repeat business.


  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.


  • Developed and delivered engaging sales presentations to convey product benefits.


  • Selected correct products based on customer needs, product specifications and applicable regulations.


  • Built relationships with customers and community to promote long term business growth.

Sales Consultant

Ashley Furniture Homestore
12.2022 - 09.2023
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.


  • Responded to telephone and in-person requests for information.


  • Followed up with existing customers to provide additional support and address concerns.


  • Provided sales and customer service assistance to walk-in traffic.


  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.

Assistant Manager

Foxtrot
03.2022 - 12.2022
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.


  • Helped with planning schedules and delegating assignments to meet coverage and service demands.


  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.


  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.


  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.


  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Sales Executive

IQOS (Philip Morris)
01.2022 - 03.2022
  • Reviewed products and updates for company quality standards compliance.


  • Assessed competitors products and designs to compare projects.


  • Fleshed out product brand identities by identifying markets and specialized updates.


  • Collaborated with manufacturers, operations leaders and sales teammates to ascertain production details.


  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.


  • Analyzed past sales data and team performance to develop realistic sales goals.


  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Product Expert

Dyson
03.2021 - 01.2022
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.


  • Created and implemented sales strategies to successfully meet company targets.


  • Developed and delivered engaging sales presentations to convey product benefits.


  • Built rapport with customers and assessed needs to make product recommendations and upsell.


  • Drove team revenue totals by bringing in top sales numbers.


  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.


  • Expanded customer base and boosted profit within product line.


  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.


  • Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.

Sales Consultant/Key Holder

Swarovski Jewelry
02.2019 - 01.2020
  • Operated POS system to total purchases and receive and process cash and credit payments.


  • Completed opening and closing tasks by cashing out registers, inspecting security and alarm systems, preparing bank deposits.


  • Performed as integral staff member in streamlining opening and closing procedures.


  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.


  • Oversaw store operations by counting cash drawers, reviewing equipment management and providing leadership.


  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.

A2 Level Assistant Manager

UNIQLO
05.2018 - 09.2019
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.


  • Processed POS transactions, including checks, cash and credit purchases or refunds.


  • Counted cash in register drawer at beginning and end of shift.


  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.


  • Completed cycle counts and full inventory audits.


  • Maintained effective team member communication.

Education

Associate of Applied Science - Web Development

Montgomery College
Rockville, MD

Skills

  • Strategic Selling
  • Team Management
  • Stock Management
  • Superior Customer Service
  • Project Organization
  • Key Holder/Management Experience
  • Retail Knowledge
  • Microsoft Office Suite Proficiency
  • Marketing Analytics

Timeline

Product Specialist

Apple Georgetown
09.2023 - Current

Sales Consultant

Ashley Furniture Homestore
12.2022 - 09.2023

Assistant Manager

Foxtrot
03.2022 - 12.2022

Sales Executive

IQOS (Philip Morris)
01.2022 - 03.2022

Product Expert

Dyson
03.2021 - 01.2022

Sales Consultant/Key Holder

Swarovski Jewelry
02.2019 - 01.2020

A2 Level Assistant Manager

UNIQLO
05.2018 - 09.2019

Associate of Applied Science - Web Development

Montgomery College

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Raynard King