Raynaud Goberdhan
Melville
Summary
Dedicated Client Service Associate with a strong focus on customer satisfaction and issue resolution. Proven track record in analyzing feedback to drive service improvements and enhance client experiences.
Overview
20
20
years of professional experience
Work History
Client Service Associate
Webster Bank
Jericho, NY
12.2016 - Current
- Managed client inquiries, ensuring timely and accurate responses to enhance customer satisfaction.
- Facilitated onboarding processes for new clients, streamlining account setup and documentation procedures.
- Collaborated with cross-functional teams to resolve complex client issues, fostering strong interdepartmental relationships.
- Analyzed client feedback to identify service improvement opportunities, implementing changes that enhanced overall experience.
Senior Loan Officer
Republic Bank (Guyana)Ltd
Guyana
09.2005 - 08.2016
- Designed tailored loan products to meet diverse client needs and enhance customer satisfaction.
- Evaluated credit applications to determine risk levels and ensure compliance with lending policies.
- Led training sessions for junior loan officers, fostering a culture of continuous improvement and knowledge sharing.
- Analyzed market trends to develop strategic initiatives that increased loan portfolio growth and profitability.
Education
Associate of Science - Computer Science
University of Guyana
Guyana11-2004
Skills
- Empathy and patience
- Issue resolution
- Performance metrics analysis
- Data entry proficiency
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Client Service Associate
Webster Bank
12.2016 - Current
Senior Loan Officer
Republic Bank (Guyana)Ltd
09.2005 - 08.2016
Associate of Science - Computer Science
University of Guyana