Rayniqua Hardy
Houston,TX
Summary
Results-oriented Online Chat Specialist considered an asset in the workplace. A pleasant personality coupled with exemplary communication and customer engagement skills. Ready to take on a new role that requires energy and enthusiasm while driving business success.
Overview
5
5
years of professional experience
Work History
Live Chat Agent (Ford Motor Company)
Percepta
Houston, TX
04.2021 - Current
- Provide timely updates to clients regarding the status of their request
- Check to ensure that appropriate changes were made to resolve customers' problems
- Confer with customers by via chat to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Handle a minimum of 2 chats at a time
- Leverage available resources such as “Knowledge Base” to resolve client issues such as troubleshooting devices.
Chat Support Representative (Mailchimp)
TaskUs
Houston, TX
08.2023 - 12.2023
- Provided technical assistance to customers through online chat or email support.
- Monitored emails queues and responded quickly to customer requests.
- Assisted customers in navigating website and troubleshooting issues with products or services.
- Documented all customer interactions and inquiries in the ticketing system accurately and completely.
Customer Service Representative
Sourcepoint Mortgage
Houston, TX
05.2020 - 04.2021
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Confer with customers by via phone to provide information about mortgage, tax, or insurance payments
- Provide timely updates to borrowers regarding the status of their request
- Refer unresolved customer grievances to designated departments for further investigation
Tax Preparer
Jackson Hewitt
Sugar Land, TX
12.2018 - 04.2020
- Prepare or assist in preparing simple to complex tax returns for individuals or small businesses
- Interview clients to obtain additional information on taxable income and deductible expenses and allowances
- Compute taxes owed or overpaid, using adding machines or personal computers, and complete entries on forms, following tax form instructions and tax tables
- Calculate form preparation fees according to return complexity and processing time required.
Live Chat Agent (Visible)
Sutherland Global
Houston, TX
08.2019 - 02.2020
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Provide timely updates to clients regarding the status of their request
- Check to ensure that appropriate changes were made to resolve customers' problems
- Confer with customers by via chat to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Handle a minimum of 3-4 chats at a time
- Leverage available resources such as “Knowledge Base” to resolve client issues such as troubleshooting devices.
Education
Associate of Arts - Fashion Design
Houston Community College
Houston, TX05.2026
High School Diploma -
STAFFORD HIGH SCHOOL
06.2013
Skills
- Social Media Engagement
- POS Systems and Ordering Platforms
- 45 wpm Typing Speed
- Efficient and Detail-Oriented
- Verbal and Written Communication
- Team-Oriented and Cooperative
- LiveChat Messaging
- MS Office
- First-Tier Technical Support
- Salesforce CRM
- Gladly
- Zendesk Software Proficiency
Timeline
Chat Support Representative (Mailchimp)
TaskUs
08.2023 - 12.2023
Live Chat Agent (Ford Motor Company)
Percepta
04.2021 - Current
Customer Service Representative
Sourcepoint Mortgage
05.2020 - 04.2021
Live Chat Agent (Visible)
Sutherland Global
08.2019 - 02.2020
Tax Preparer
Jackson Hewitt
12.2018 - 04.2020
Associate of Arts - Fashion Design
Houston Community College
High School Diploma -
STAFFORD HIGH SCHOOL