Summary
Overview
Work History
Education
Skills
Timeline
Generic

TANNA THOMAS

Waco

Summary

Professional with experience in customer service and patient care, adept at addressing client inquiries and resolving account issues within a fast-paced environment. Developed and executed social media strategies that increased brand visibility and engagement, while providing real-time support through live chat to enhance customer satisfaction. Collaborated with cross-functional teams to align social media initiatives with marketing efforts, ensuring consistent messaging across platforms. Demonstrated commitment to patient well-being by assisting with daily living activities and medication administration, while maintaining compliance with safety protocols.

Overview

21
21
years of professional experience
2006
2006
years of post-secondary education

Work History

Social Media consultant/Live Chat Agent

Support Services Group
Waco
02.2019 - 02.2026

I helped with customer service, by helping them to find any issues with their accounts with Fandul Gambling company.

  • Developed and implemented comprehensive social media strategies that enhanced brand visibility and engagement across platforms.
  • Provided real-time customer support through live chat, improving response times and customer satisfaction ratings.
  • Analyzed social media metrics to refine content strategies, driving increased audience engagement and brand loyalty.
  • Collaborated with cross-functional teams to align social media initiatives with marketing campaigns, ensuring cohesive messaging.
  • Managed community interactions on social media, addressing customer inquiries and feedback to maintain positive brand reputation.
  • Assessed data gleaned from social media activities and campaigns and made suggestions to improve effectiveness.

CNA/CMA

Legacy Oaks Hill
Austin
01.2017 - 01.2018

I worked with Alhizmer and Dementia patients with sinor citizens. I helped feed, bathed, and clothed them. I also helped passing and adminstrating with medication with my patients.

  • Provided compassionate patient care by assisting with daily living activities, enhancing residents' comfort and dignity.
  • Administered medications accurately and timely, ensuring compliance with safety protocols and improving health outcomes.
  • Documented patient observations and reported changes to nursing staff, facilitating immediate response to care needs.
  • Assisted in maintaining a clean and safe environment by following sanitation protocols, reducing infection risks.
  • Monitored vital signs and documented results, ensuring accurate patient records and timely interventions.
  • Engaged residents in meaningful activities, promoting social interaction and enhancing overall well-being.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Documented patient care services by charting in designated areas.

CNA

Westminster
Austin
04.2009 - 06.2013
  • Provided compassionate patient care by assisting with daily activities, enhancing overall patient comfort and satisfaction.
  • Assisted in the implementation of safety protocols, contributing to a secure environment for both patients and staff.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Reported changes in patient conditions to registered nurse or physician.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Monitored food intake and output as directed by nursing staff.
  • Transported residents within the facility as needed.
  • Provided emotional support to family members during difficult times.
  • Utilized appropriate safety measures when handling hazardous materials or waste products.
  • Recognized signs, symptoms of abuse, neglect and reported them per policy.
  • Assisted with range of motion exercises and other rehabilitative activities per physician orders.
  • Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
  • Developed personalized care plans through collaboration with healthcare professionals, improving patient engagement and adherence to treatment.
  • Conducted routine cleanliness checks and maintained infection control standards, resulting in a hygienic and safe care setting.
  • Responded promptly to patient needs and concerns, building trust and rapport while promoting a positive care experience.
  • Engaged in ongoing professional development, participating in training sessions to enhance skills and ensure compliance with health regulations.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Performed vital sign assessments, such as taking blood pressure and temperature.

Restaurant Hostess

Bartletts
Austin
05.2005 - 07.2005
  • Greeted and seated guests efficiently, ensuring a welcoming atmosphere and enhancing the overall dining experience.
  • Collaborated with servers and kitchen staff to ensure timely service and customer satisfaction during peak hours.
  • Handled customer inquiries and complaints professionally, resolving issues promptly to maintain high service quality.
  • Monitored dining area cleanliness and ambiance, ensuring compliance with health and safety regulations for guest comfort.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Greeted customers and escorted them to their tables.

Education

Certified Medical Assistant - CMA

Legacy Oaks Hills
Austin , Tx
01.2018 - 02.2019

Certified Nurse Assistance - CNA

Westminister
Austin, TX
01.2009 - 01.2013

Austin American Youth Works
Austin, TX

Skills

  • Social media strategy
  • Customer support
  • Community management
  • Data analysis
  • Medication administration
  • Vital sign monitoring
  • Infection control
  • Team collaboration
  • Compliance standards
  • Time management
  • Community engagement
  • Customer satisfaction
  • Content management
  • Teamwork
  • Social media platforms

Timeline

Social Media consultant/Live Chat Agent

Support Services Group
02.2019 - 02.2026

Certified Medical Assistant - CMA

Legacy Oaks Hills
01.2018 - 02.2019

CNA/CMA

Legacy Oaks Hill
01.2017 - 01.2018

CNA

Westminster
04.2009 - 06.2013

Certified Nurse Assistance - CNA

Westminister
01.2009 - 01.2013

Restaurant Hostess

Bartletts
05.2005 - 07.2005

Austin American Youth Works
TANNA THOMAS