Summary
Overview
Work History
Education
Skills
Outside Activities
Training
Timeline
Hi, I’m

Raynita R. Addison

Staff Assistant
Germantown,MD

Summary

Seeks to work with youth and adult in athletic programs including, but not limited to, customer relations, design, promotion, implementation, supervision and evaluation of recreation and athletics programs, and general understanding of other Montgomery County leisure offerings.

Results-driven professional leads, motivates and collaborates with teams of mechanics. Experienced in troubleshooting and diagnosing repair issues. Committed to implementing best practices and standards to deliver customer satisfaction.

Overview

9
years of professional experience

Work History

City of Rockville

Facility Supervisor II
04.2023 - Current

Job overview

  • Monitored and maintained inventory levels, ensuring adequate supplies were available for ongoing facility needs.
  • Managed a team of facility staff, providing training and guidance for optimal performance.
  • Enhanced safety standards by conducting thorough risk assessments and addressing hazards promptly.
  • Improved facility efficiency by implementing streamlined processes and procedures.
  • Developed strong vendor relationships, negotiating favorable contracts for services and supplies.
  • Streamlined front desk operations for increased efficiency and improved customer service.
  • Improved overall guest experience by maintaining a clean and welcoming reception area.

Takoma Park Community Center

Front Desk Lead
12.2017 - Current

Job overview

  • General public relations that include answering customer inquiries via phone and face-to-face interactions
  • Completing financial transactions using computer registration software
  • Scheduling rentals and activities using the electronic door monitoring system
  • Monitoring patrons and ensuring the center rules are followed and the patron’s behavior is appropriate
  • Recording attendance for activities
  • Assisting with equipment and room set-up/breakdown; including cleaning equipment
  • Completing required paperwork
  • Performing other duties as assigned
  • Take payments for classes and rental of rooms
  • Write up incident report that goes on in the building
  • Supervises the Gym for basketball games checking teams in and making sure all the kids on the roaster
  • Have control of the field and the gym
  • Making many decisions to call a game
  • Being the main contact when something goes wrong the field or the gym
  • Performs related duties as required
  • Maintained a high level of professionalism with guests, ensuring their needs were met in a timely manner.
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
  • Managed high call volume and email inquiries, efficiently addressing guest concerns and providing accurate information regarding reservations, rates, and services.
  • Supervises the Gym for basketball games checking teams in and making sure all the kids on the roaster
  • Trained new front desk staff members, fostering a team environment and ensuring consistent service quality for guests.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.

Montgomery County Parks

Front Desk (Tennis Center)
09.2017 - Current

Job overview

  • Provide administrative support for the manager or program coordinator
  • Greet Customers
  • Answer phones
  • Respond to customer inquiries regarding program information
  • Book customer court reservations
  • Maintain program/activity schedules
  • Process transactions including customer payments
  • Enter and maintain participant information database
  • Attending scheduled staff trainings and meetings
  • Take payments for classes, rental of tennis courts and buying tennis balls
  • End of each shift count the cash drawer down

Montgomery County Recreation

Recreation Assistant/ Field Supervisor/ Gym Supervisor
01.2016 - Current

Job overview

  • Assists students, individually or in small groups, with lesson assignments (e.g., reading stories, listening to students reading, language, spelling, facilitating activities, motor perception programs, colors, number charts, checks homework, etc.) for the purpose of presenting and/or reinforcing learning concepts and reaching their academic goals and potential
  • Monitors individual and/or groups of students in a variety of settings (e.g., classroom, playground, library, etc.) for the purpose of enforcing school rules and procedures regarding student behavior and participation and/or providing a safe, respectful, and positive multicultural learning environment
  • Promotes good habits for the purpose of improving the quality of student’s outcome and encouraging student development
  • Recording the rosters in the scorebook and keeping a very clean and accurate account of the game for basketball and soccer
  • Reporting the scores of the games and making sure that officials sign the result sheets
  • Keeping a good record of the amount of time each player plays throughout the quarter for basketball
  • Keep score and keep records of players that get red/yellow cards during a game
  • Supervises different soccer teams are they come on the field with checking ID’s
  • Supervises the Gym for basketball games checking teams in and making sure all the kids on the roaster
  • Have control of the field and the gym
  • Making many decisions to call a game
  • Being the main contact when something goes wrong the field or the gym
  • Performs related duties as required
  • Supervises the Gym for basketball games checking teams in and making sure all the kids on the roaster
  • Have control of the field and the gym
  • Making many decisions to call a game
  • Being the main contact when something goes wrong the field or the gym
  • Performs related duties as required
  • Maintained a high level of professionalism with guests, ensuring their needs were met in a timely manner.
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
  • Maintained a safe and clean facility, ensuring a positive environment for all users.
  • Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
  • Supervises the Gym for basketball games checking teams in and making sure all the kids on the roaster

Education

Bowie State University

Bachelor of Social Work
09.2023

University Overview

Anticipated graduation date Fall23

Watkins Mill High School
Gaithersburg, MD

Diploma
06.1996

University Overview

Skills

  • Microsoft office, word, Excel, Internet, E-mail, Windows, Data Entry, Word Perfect
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Outside Activities

Outside Activities
Assistant Coach for Firebirds Athletic Track Club (Current) Head Coach Basketball Team

Training

Training
CPR Certified2024

Timeline

Facility Supervisor II
City of Rockville
04.2023 - Current
Front Desk Lead
Takoma Park Community Center
12.2017 - Current
Front Desk (Tennis Center)
Montgomery County Parks
09.2017 - Current
Recreation Assistant/ Field Supervisor/ Gym Supervisor
Montgomery County Recreation
01.2016 - Current
Watkins Mill High School
Diploma
Bowie State University
Bachelor of Social Work

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Raynita R. AddisonStaff Assistant