Rayon Lampley
North Miami Beach,FL
Summary
City Carrier Assistant offering 2 years of industry experience. Strong history of managing high-volume routes with superior accuracy. Frequently commended for efficiency and attention to detail. Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
5
5
years of professional experience
Work History
City Carrier Assistant
United States Postal Service, USPS
07.2021 - Current
- Operated vehicles and equipment to transport packages and mail pieces.
- Planned and cased mail in sequence of delivery for designated route.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Handled mail and packages with care to prevent damage during delivery.
Billing Specialist
Comcast
02.2020 - 07.2021
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Provided excellent customer service, developing and maintaining client relationships.
Pharmacy Technician
Walgreens
08.2018 - 02.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Education
High School Diploma -
Miami Norland Senior High School
Miami, FL05.2018
Skills
- Aseptic Techniques
- Administrative Support
- Vehicle Operations
- Hand Scanners
- Mail Collection
- Microsoft Office
- Paperwork Processing
- Information Updates
- Understanding Customer Needs
- Customer Relationship Management
- Communications Support
Timeline
City Carrier Assistant
United States Postal Service, USPS
07.2021 - Current
Billing Specialist
Comcast
02.2020 - 07.2021
Pharmacy Technician
Walgreens
08.2018 - 02.2020
High School Diploma -
Miami Norland Senior High School
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