Summary
Overview
Work History
Education
Skills
Timeline
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Raysean McCloud

Charlotte,NC

Summary

Energetic leasing consultant offers wealth of experience in conducting property tours and launching successful marketing initiatives. Clear knowledge of federal fair housing laws and local regulations. Firm but fair when dealing with tenants concerning rents due, maintenance and neighbor complaints.

Overview

10
10
years of professional experience

Work History

Concierge Team Lead/Leasing Management

CDS services
12.2017 - 01.2020
  • Supported Manager with supervising and scheduling employees
  • Visited properties and carried out inspections
  • Oversaw the provision of quality customer service to ensure repeat and referral business
  • Set up meetings and events with resident associations
  • Ensured that all site operations were in compliance with established Company policies and procedures
  • Appointed contractors and then monitored their work
  • Ensured that properties were properly maintained
  • Assessed and evaluated reported maintenance issues
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Reviewed existing property management processes, procedures and systems.

Menswear sales associate

Nordstrom
11.2019 - Current
  • Determined sales Rep with strong interpersonal skills and extensive sales and customer service experience
  • Greeted customers in a warm professional manner
  • Maintained knowledge of current sales and promotions
  • Provided honest and confident feedback to customers regarding the style and fit of merchandise
  • Exceeded weekly quotas and increased department sales by utilizing clientele networking tools and product knowledge
  • Maintained a neat and orderly sales floor, merchandised new products and assist with floor layouts.

Patient Transportation/Customer Service

Crothall Healthcare
01.2014 - 02.2016
  • Created a comfortable environment for patients and made them feel at ease during their time of sickness
  • Learned the communication skills necessary to interact with people of all ages who required various levels of care
  • Developed interdepartmental collaboration skills necessary to provide high quality patient care
  • Completed online training modules relevant to job tasks, patient safety, and improving quality of care
  • Participated in annual performance reviews to evaluate yearly performance.

Cashier/Customer Service

Sams Club
12.2013 - 08.2014
  • Managed the front end and eliminated customer wait time by being visible for customers
  • Was empowered to make decisions and resolve customer concerns in a courteous, helpful manner
  • Answered phone calls and assisted with online orders
  • Promoted customer loyalty plans and suggested protection programs for merchandise
  • Administered billing inquires and processed phone orders
  • Excelled in a fast-paced setting by demonstrating skills in POS operations and customer service problem solving.

Education

Bachelor of Science -

Winston Salem State University
Winston Salem, NC

Skills

  • Certifications in Microsoft Office Word, Excel, PowerPoint & Outlook
  • Familiar with support ticket, call center, and knowledge-based systems
  • Interact with wide ranges of customers and technical issues
  • Java and JavaScript
  • Analyzed and interpret data
  • Communication skills
  • Critical thinking and problem solving
  • Prospect Management Systems
  • Tenant Record Keeping
  • Organizational Skills

Timeline

Menswear sales associate

Nordstrom
11.2019 - Current

Concierge Team Lead/Leasing Management

CDS services
12.2017 - 01.2020

Patient Transportation/Customer Service

Crothall Healthcare
01.2014 - 02.2016

Cashier/Customer Service

Sams Club
12.2013 - 08.2014

Bachelor of Science -

Winston Salem State University

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Raysean McCloud