Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Raysel A. Pena

Brandon,FL

Summary

Ambitious and dedicated Medical Billing and Coding professional graduate who is NCICS certified and has over 10 years of customer service experience in retail, project management, and warehouse settings. Seeking an entry-level role to apply my passion for Healthcare.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Digital Personal Shopper

Walmart
Brandon, FL
11.2024 - Current
  • Shop for online orders and always select nothing but the best products whether boxed, packaged, meats, and produce while maintaining food safety protocols.
  • Staged orders before being prepped for incoming customers or deliveries.

SAHM/Family Manager

Pena Family
Brandon, FL
09.2022 - 11.2024
  • Master the art of balancing caregiving responsibilities with freelance work by implementing powerful time management strategies.
  • Created detailed budgets to track expenses across the family, including tracking income and investments.
  • Organized family schedules and activities, ensuring everyone was on time for appointments and events.
  • Digital Personal Shopper details stated above, under the current employer.

Sales Associate/Digital Personal Shopper

Walmart
Brandon, FL
03.2020 - 02.2023
  • Cross-trained in apparel and jewelry departments ensuring all products were put out correctly and organized.
  • Maintained clean fitting rooms, checking them frequently and sorting out any products that needed to be returned to their designated areas.
  • Completed visual sign-changing projects for rotating sales and promotions for designated sections.

Project Manager

BC Restoration Services
Orlando, FL
01.2018 - 08.2019
  • Managed job sites by collecting desired paperwork such as contracts and inventories of all supplies and customer's personal belongings.
  • Assigned team members to vehicles, making sure safety procedures are always being followed through.

Production Worker

Backpack Gear, INC.
Orlando, FL
07.2017 - 12.2017
  • Collected items from the warehouse according to the order for processing such as school supplies and hygiene essentials.

Front Desk Receptionist

Martial Arts Plus
Orlando, FL
06.2017 - 08.2017
  • Registration, collected payments, assisted with field trips, and managed phone calls.

Customer Service Representative II

Avis Budget Group
Orlando, FL
09.2016 - 06.2017
  • Checked in rental vehicles for Avis, Budget, and Payless.
  • Assigned vehicles to preferred members for Avis.
  • Scanned rental cars at the security gate by verifying the customer's driver's license to the rental agreement document.

Front Desk Coordinator

Burn Fat Orlando
Orlando, FL
12.2013 - 09.2016
  • Welcomed current and new patients, answered phone calls, set schedules, called patients for appointment reminders and confirmations, payments, balanced register.

Education

Medical Billing & Coding Specialist - Diploma - MBC Capstone (100-Hour Senior Project)

NUC University - Florida Technical College
Lakeland, FL
12.2023

Diploma - General Studies

Colonial High School
Orlando, FL
06.2012

Skills

  • HCPCS Level II
  • CPT Coding
  • ICD-9-CM and ICD-10-CM
  • Multi-line Verification/Medical Claims
  • EMH/EHR System Usage
  • Microsoft Office 365 and Windows
  • Familiarity with Medicare, Medicaid and TRICARE
  • Medical Terminology
  • Data Entry
  • Medical Record Organization and Upkeep
  • Administrative Duties
  • Service Standard Compliance
  • Complaint Resolution
  • Critical Thinking and Problem Solving
  • Customer Oriented
  • Analytical
  • Communication
  • Goal Driven

Certification

  • NCICS National Certified Insurance & Coding Specialist
  • 12/2023
  • NCCT National Center for Competency Testing

Languages

Spanish
Professional

Timeline

Digital Personal Shopper

Walmart
11.2024 - Current

SAHM/Family Manager

Pena Family
09.2022 - 11.2024

Sales Associate/Digital Personal Shopper

Walmart
03.2020 - 02.2023

Project Manager

BC Restoration Services
01.2018 - 08.2019

Production Worker

Backpack Gear, INC.
07.2017 - 12.2017

Front Desk Receptionist

Martial Arts Plus
06.2017 - 08.2017

Customer Service Representative II

Avis Budget Group
09.2016 - 06.2017

Front Desk Coordinator

Burn Fat Orlando
12.2013 - 09.2016

Medical Billing & Coding Specialist - Diploma - MBC Capstone (100-Hour Senior Project)

NUC University - Florida Technical College

Diploma - General Studies

Colonial High School

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Raysel A. Pena