Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rayshaun Scott

Cumming,GA

Summary

Proven leader in warehouse operations, notably at Amazon Prime Products, with a track record of enhancing shipping efficiency and team productivity. Skilled in pallet jack operation and problem-solving, I excel in maintaining safety and cleanliness standards. Achieved a significant increase in on-time deliveries by optimizing freight scheduling and fostering a culture of continuous improvement. Hardworking employee and team member skilled in safely moving heavy loads manually or using forklifts and pallet jacks. Punctual, reliable and dedicated to teamwork. Good maintenance and repair skills with training in warehouse operations.

Overview

7
7
years of professional experience

Work History

Shipping and Receiving Lead

Amazon Prime Products
02.2023 - 03.2024
  • Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
  • Ensured timely delivery of products by closely monitoring shipments and addressing any potential delays.
  • Stacked and stored pallets at end of shift to keep warehouse clean and organized.
  • Pulled, verified, and packaged items for shipment.
  • Maintained accurate records of incoming and outgoing shipments, ensuring proper documentation for all transactions.
  • Led the shipping and receiving team in consistently meeting performance targets, contributing to overall company growth and success.

Stock Room Associate

FedEx
05.2022 - 01.2023
  • Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.
  • Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
  • Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
  • Checked numbers manually and used hand-held equipment to locate products.
  • Assisted with inventory receiving process, inspecting incoming deliveries for accuracy, quality control issues, or signs of tampering before entering them into the system.

Customer Service Representative

IBM
04.2020 - 04.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Box Handler

USPS
10.2019 - 02.2020
  • Followed safety protocols while operating machinery.
  • Ensured customer satisfaction through diligent inspection and verification of box conditions before shipment.
  • Reduced overall shipping time by effectively organizing and prioritizing box deliveries.
  • Participated in routine inventory audits, ensuring a thorough count of all stored boxes for accurate recordkeeping purposes.
  • Maintained positive working relationships with colleagues, fostering a supportive and efficient team dynamic within the warehouse setting.
  • Optimized workflow by routinely reorganizing storage areas based on changing inventory levels or seasonal demand fluctuations.
  • Utilized barcode scanning devices to accurately track the movement of boxes throughout the warehouse facility.
  • Contributed to company cost savings by minimizing damaged goods through careful handling and proper stacking techniques.

Warehouse Lead

Amazon Prime Products
06.2017 - 12.2019
  • Trained employees on equipment operation and safety protocols.
  • Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
  • Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
  • Followed verbal and written instructions to properly move and ship products.
  • Oversaw daily operations and shipping and handling processes.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
  • Collaborated with other departments to address any issues or discrepancies in orders, ensuring smooth communication across teams.
  • Facilitated cross-training amongst team members to enhance overall skillset and improve staff flexibility during peak seasons or absences.
  • Double checked records, daily reports, and inventory transactions to identify and correct variances.
  • Optimized space utilization within the warehouse by regularly reorganizing storage layouts based on inventory needs.

Education

Associate of Science - Business Accounting

Massasoit Community College
Brockton, MA
05.2013

Skills

  • Warehouse Safety
  • Loading and unloading
  • Pallet Jack Operation
  • Labeling Accuracy
  • Shipping procedures
  • Warehouse Operations
  • Freight scheduling
  • Customer Service
  • Problem-solving abilities
  • Critical Thinking
  • Data Entry
  • Workplace Cleanliness
  • Shipping and receiving
  • Supervisory Experience
  • Product Packaging
  • Materials Transport

Timeline

Shipping and Receiving Lead

Amazon Prime Products
02.2023 - 03.2024

Stock Room Associate

FedEx
05.2022 - 01.2023

Customer Service Representative

IBM
04.2020 - 04.2022

Box Handler

USPS
10.2019 - 02.2020

Warehouse Lead

Amazon Prime Products
06.2017 - 12.2019

Associate of Science - Business Accounting

Massasoit Community College

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Rayshaun Scott