Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Rayshelle D Avent

Midland,TX

Summary

Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.

Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.

Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Knowledgeable [Desired Position] with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Recent graduate with foundational knowledge in [Area of study] and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

18
18
years of professional experience

Work History

Store Manager

Madrag and 10 Spot
Midland, TX
10.2025 - Current
  • Oversaw daily store operations, ensuring compliance with company policies and procedures.
  • Trained and mentored staff to enhance customer service and operational efficiency.
  • Implemented inventory management systems to optimize stock levels and reduce shrinkage.
  • Developed visual merchandising strategies to increase product visibility and drive sales.
  • Coordinated staff schedules to ensure adequate coverage during peak hours and special promotions.
  • Analyzed sales data to identify trends, adjust inventory, and improve profitability.
  • Led team meetings to communicate goals, share feedback, and foster a positive work environment.
  • Enhanced customer experience through effective conflict resolution and personalized service strategies.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Led daily store operations, ensuring optimal inventory levels and visual merchandising standards.
  • Developed and implemented staff training programs to enhance customer service excellence.
  • Analyzed sales data to identify trends and adjust merchandising strategies accordingly.

Administration Clerk

MOGBO LOGISTICS
Midland, TX
06.2025 - Current
  • Processed incoming and outgoing correspondence, ensuring timely distribution and documentation.
  • Coordinated office supplies inventory, optimizing procurement processes to reduce costs.
  • Maintained accurate records using company-specific software for tracking shipments and deliveries.
  • Assisted in scheduling appointments and meetings, enhancing communication across departments.
  • Developed filing systems that improved document retrieval efficiency and compliance with regulations.
  • Trained new staff on administrative procedures, fostering a knowledgeable and capable team environment.
  • Streamlined data entry processes, reducing errors and increasing overall operational efficiency.
  • Established and maintained standard office procedures to achieve demanding targets.
  • Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
  • Typed, formatted and edited professional correspondence.
  • Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
  • Handled incoming phone calls and answered questions from callers.
  • Mentored junior clerks, fostering skill development and promoting teamwork within the department.
  • Oversaw daily office operations, implementing process improvements to enhance productivity.
  • Developed filing systems that improved document retrieval time and organization efficiency.

UNIT COORDINATOR / PATIENT CARE ASSISTANT

MMH
06.2021 - 05.2024
  • I was a healthcare professional who helped elderly, disabled, or chronically ill patients with their daily activities and personal care needs. I worked in group homes, long-term care facilities, or clients' homes, and often worked closely with social workers and medical staff. Also known as a unit secretary involved in many administrative tasks that allowed nurses to focus on patient care. Duties include ordering supplies, maintaining charts, scheduling patient exams, and transcribing physicians' instructions. I was also the main point of contact for patients, helping to relay information between patients and medical professionals.

CSM: Customer Service Manager

WALMART
10.2018 - 05.2021
  • Customer relationships: Maintaining relationships with profitable customers and representing the customer's voice.
  • Team management: Hiring and training the customer service team, setting goals, and checking progress.
  • Customer service: Creating or improving customer service procedures and practices, and researching ways to improve the customer experience.
  • Customer satisfaction: Setting customer satisfaction goals and providing instruction on how to meet them.
  • Team culture: Establishing and maintaining a positive, customer-centric team culture.
  • Problem solving: Dealing with serious, long-lasting issues with customers.
  • Budget management: Managing the department budget.
  • Reporting: Curating reports and presenting the supervisors on a regular basis.

CUSTOMER SERVICE OPERATIVE/SALES REPRESENTATIVE

TIME WARNER CABLE
07.2015 - 04.2018
  • Operated computerized systems to record data, make corrections or complete required follow up.
  • I activated new accounts, Upgrades, downgrades, transfer and reconnects service.
  • I answered basic billing questions (such as non-pays) and will process payments.
  • I responded to customer inquiries of a technical situation which are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
  • I was responsible for providing quality technical support to customers and to installation and service personnel who were having issues with the company's products.
  • Requires advanced technical knowledge of the company's products and services.
  • May assess needs and suggest/promote alternative products or services.
  • Sold their services and features to meet defined sales objectives/goals.
  • Applied company technical support policies and procedures to resolve routine issues.
  • Performed other duties as requested.
  • Customer service/sales representative(telecommunications) for view enterprise

CUSTOMER SERVICE LEAD AND DEPARTMENT MANAGER (JEWELRY)

WALMART
11.2014 - 03.2018
  • I was responsible for all the functions of a sales department.
  • I oversaw the staff and implement strategies to increase productivity.
  • Also I conducted training and seminars to motivate and build the skills of my team members.
  • I was also responsible for providing quality and efficient customer service to customers through the daily management of my team of employees to include hiring, motivating, recognizing and rewarding, coaching, counseling, training, and problem solving.

Front desk Receptionist part time( on call)

NEIGHBORHOOD legal services
12.2012 - 04.2015
  • Perform routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files.
  • I also welcomed visitors by greeting them, in person or on the telephone; answering or referring inquiries.
  • Directs visitors by maintaining employee and department directories; giving instructions.
  • Maintained security by following procedures; monitoring logbook; issuing visitor badges.

Customer sales representative

ONETOUCH DIRECT
05.2008 - 08.2011
  • Off shore center worked with various companies selling and fixing issues with products in which has been delivered such as apple/sprint/microsoft/compact/walmart etc sold items,prepared shipment,built customer clientele,checked on customers frequently call manufacturers if issues were going on with product customer turn over turned frowns into smiles easily worked in sales as well as customer service

Education

HIGH HONOR SCHOOL GRADUATE - ALL EXTRA CURICULAR ACTIVITES

East High School
EAST HIGH SCHOOL
11-2010

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Team leadership

Accomplishments

  • Supervised team of 20 staff members.

Languages

English
Full Professional

Timeline

Store Manager

Madrag and 10 Spot
10.2025 - Current

Administration Clerk

MOGBO LOGISTICS
06.2025 - Current

UNIT COORDINATOR / PATIENT CARE ASSISTANT

MMH
06.2021 - 05.2024

CSM: Customer Service Manager

WALMART
10.2018 - 05.2021

CUSTOMER SERVICE OPERATIVE/SALES REPRESENTATIVE

TIME WARNER CABLE
07.2015 - 04.2018

CUSTOMER SERVICE LEAD AND DEPARTMENT MANAGER (JEWELRY)

WALMART
11.2014 - 03.2018

Front desk Receptionist part time( on call)

NEIGHBORHOOD legal services
12.2012 - 04.2015

Customer sales representative

ONETOUCH DIRECT
05.2008 - 08.2011

HIGH HONOR SCHOOL GRADUATE - ALL EXTRA CURICULAR ACTIVITES

East High School