Hi, I’m
Raymond Squier
Salesman
Cleveland,TX
Summary
Seasoned Service Center Manager with a proven track record at Valvoline Instant Oil Change, enhancing customer loyalty and streamlining operations. Excelled in leadership, fostering team success, and operational excellence. Skilled in staff training and development, achieving significant performance goals. Demonstrates exceptional problem-solving and interpersonal abilities, driving business growth and customer satisfaction.
Overview
17
years of professional experience
1
Certification
Work History
Valvoline Instant Oil Change
Service Center Manager
02.2019 - 02.2024
Job overview
- Established performance goals for staff, providing ongoing feedback and coaching to drive success.
- Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
- Promoted a positive work culture by fostering open communication channels among team members.
- Presented budgets and performance reports to corporate offices.
- Trained new staff members on company policies and center expectations.
The Drone Solution (self-employed)
Owner
03.2017 - 05.2019
Job overview
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Parkway Family Mazda
Mechanic
07.2015 - 04.2017
Job overview
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Disassembled defective parts to make proper repairs.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
Walmart
Service Center Manager
07.2009 - 07.2015
Job overview
- Established performance goals for staff, providing ongoing feedback and coaching to drive success.
- Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
- Implemented training systems for new employees on [Service].
- Ensured compliance with industry regulations and company policies at all times within the service center operations.
- Reduced wait times for customers through streamlining scheduling and staff allocation.
H.E.B.
Cashier
06.2007 - 07.2009
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Cleveland High School
High School Diploma
06.2008
Skills
- Safety trained
- Leadership trained
- Staff Training and Development
- Operational Excellence
Certification
- Life Agent Individual
- Licensed Drone Pilot
Additional Information
I have worked in the service industry my entire life and have recently took the dive into life insurance sales. I am self motivated and believe in educating myself and growing every day. I will bring 100% of my dedication to any endeavor I take on.
Timeline
Service Center Manager
Valvoline Instant Oil Change
02.2019 - 02.2024
Owner
The Drone Solution (self-employed)
03.2017 - 05.2019
Mechanic
Parkway Family Mazda
07.2015 - 04.2017
Service Center Manager
Walmart
07.2009 - 07.2015
Cashier
H.E.B.
06.2007 - 07.2009
Cleveland High School
High School Diploma
Similar Profiles
Israel JacobIsrael Jacob
Car Tech, Sales, Associate, Trainer, Senior Tech at Valvoline Instant Oil ChangeCar Tech, Sales, Associate, Trainer, Senior Tech at Valvoline Instant Oil Change
OWEN CARDELINOOWEN CARDELINO
Lube Technician at Valvoline Instant Oil ChangeLube Technician at Valvoline Instant Oil Change
Paige WrightPaige Wright
Assistant Manager at Valvoline Instant Oil ChangeAssistant Manager at Valvoline Instant Oil Change
Ryan StarkRyan Stark
Lube Technician at Valvoline Instant Oil ChangeLube Technician at Valvoline Instant Oil Change
Barbara MelgarBarbara Melgar
Retail Worker at Big Rivers WaterparkRetail Worker at Big Rivers Waterpark