Raphael Stone
Canal Winchester,OH
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
Work History
Sales and Reservation Agent
U-Haul, Remote
07.2022 - Current
- Serving customers by quoting rental rates and earning new business through sales and cross-selling
- Providing support to customers with existing business - making changes to reservations, answering general questions, helping customers with concerns, and taking storage payments
- Identifying the customer’s moving needs by matching the customer with available products and services
- Maintains a high level of customer service and satisfaction and demonstrates commitment to quality through positive and upbeat customer interactions.
Sales Specialist
Lowe's Home Improvement
09.2021 - 06.2022
- Provided quality customer service in the Millwork, PRO, Flooring, Home Décor and Appliances departments
- Educated customers on the best and most economical products for their project
- Gave expert advice and found solutions for the customer's home improvement needs
- Delivered the right home improvement products, with the best service and value, across every channel and community I serve.
Amazon Fulfillment Associate
Amazon.com
02.2020 - 07.2021
- Executed outbound order fulfillment by locating, packing and shipping merchandise while maintaining an overall exceptional customer experience
- Adhered to strict safety, quality, and production standards in compliance with company policies and procedures in a professional and respectful manner
- Ensured fulfillment area standards are maintained in an organized and clean manner
- Certified power industrial truck (PIT) driver.
Sales Specialist
The Home Depot
09.2013 - 10.2019
- Provided quality customer service and leadership in the specialty departments of Flooring, Decor, Paint
- Appliances, and Kitchen and Bath
- Educated customers on the best and most economical products for their project
- Taught tile and backsplash installation in monthly clinics and Do-It-Herself Workshops
- Maintained bay integrity and cleanliness within the aisles.
Operations Crew
Wisconsin Center District
08.2012 - 11.2012
- Furnished rooms for conferences, shows and conventions at the Milwaukee Theater, US Cellular Center and the Delta Center
- Built stages for concerts, political rallies, fashion shows, and banquets
- Repaired and maintained equipment and converted arena to a indoor soccer field for the Milwaukee
- Wave.
Technical Crew/Stagehand
Mabee Center Arena
01.2005 - 06.2012
- Built stage sets for concerts and theatrical shows, operated follow spots, lighting boards, and automated fly systems
- Performed rigging duties and maintained electrical equipment and wiring
- Served as a NCAA Division I Basketball production technician.
Director of Community Development & Public Works
Tulsa Dream Center
09.2004 - 06.2012
- Collaborated with the city of Tulsa for neighborhood maintenance that included landscaping, house reconstruction, and refuse collection
- Built rapport with the residents and homeowners in the community
- Coordinated with local organizations for service projects
- Performed leadership training.
Education
Bachelor's degree - Business Administration
University of Tulsa
2009
Skills
- Sales
- Order Fulfillment
- Call Center Customer Service
- Account Management
- Customer Retention Strategist
- Transportation Solution Development
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Sales and Reservation Agent
U-Haul, Remote
07.2022 - Current
Sales Specialist
Lowe's Home Improvement
09.2021 - 06.2022
Amazon Fulfillment Associate
Amazon.com
02.2020 - 07.2021
Sales Specialist
The Home Depot
09.2013 - 10.2019
Operations Crew
Wisconsin Center District
08.2012 - 11.2012
Technical Crew/Stagehand
Mabee Center Arena
01.2005 - 06.2012
Director of Community Development & Public Works
Tulsa Dream Center
09.2004 - 06.2012
Bachelor's degree - Business Administration
University of Tulsa