Lisa Geiger
Bluffton,SC
Overview
11
11
years of professional experience
1
1
Certification
Work History
Reservation Sales Agent
Hilton Head Health Wellness Resort and Spa
Hilton Head Island, SC
07.2025 - Current
- Answer incoming phone calls, emails, and online reservation inquiries promptly and professionally
- Assist guests with room reservations, rates, packages, and special requests
- Promote hotel/resort amenities, dining, spa services, activities, and upsell opportunities
- Convert inquiries into confirmed bookings while meeting sales goals
- Maintain accurate reservation records in the property management system (PMS)
- Explain cancellation policies, payment procedures, and resort policies clearly
- Coordinate with front office, housekeeping, sales, and other departments regarding guest needs
- Handle group booking inquiries and assist with room blocks when applicable
- Resolve guest concerns or booking issues in a courteous and efficient manner
- Monitor room availability and recommend alternatives during high occupancy periods
- Process deposits, payments, and reservation modifications
- Follow brand standards and maintain confidentiality of guest information
Front Desk Manager
Marriott Vacations Worldwide
Hilton Head Island, SC
01.2023 - 05.2025
- Training and Coaching the Front Desk Staff
- Responding to guest inquiries in a timely manner
- Scheduling of the Front Desk staff
- Managing reservations
- Upselling facilities and services
- Making sure that the department meets/exceeds all brand standards
- Handle guest complaints/Problem resolutions
General Manager (GM)
Best Western Ocean Breeze/ Grand Hilton Head Inn (Choice Hotel)
Hilton Head Island, SC
01.2017 - 01.2023
- Certified Best Western General Manager
- Responsible for profit and loss control
- Consistently achieved sales goals
- Processed payroll
- Responsible for upholding required health and safety standards
- Hired and trained 30 employees
- Coordinated schedules and assigned staff members' shifts
- Resolved guest complaints/guest relations
- Responded promptly online reviews
Reservations Agent
Resort Rentals
Hilton Head Island, SC
01.2015 - 01.2017
- Answer incoming calls and assist with reservations, confirmations, maintenance requests, and questions.
- Sell, process and enter and confirm room reservations using selling techniques and strategies.
- Maintain knowledge of current Hilton Head Island, activities, hours of operation as well as dining options currently available.
- Provide guests with appropriate property information, directions to the properties, while up-selling when appropriate.
- Assist guests with issues and complaints, with empathy and a focus on guest satisfaction.
- Use supervisor support when necessary.
- Post charges to guest accounts as designated.
- Other duties as assigned.
Education
Associates - Paralegal Studies
MIDLANDS TECHNICAL COLLEGE
Columbia, SC01-1997
Bachelor of Science - Business Science
COASTAL CAROLINA COLLEGE
Conway, SC01-1994
Skills
- Payroll
- Customer service
- Red Cross certified CPR
- Sales
- Leadership
- SOi Leadership Connection
- Front desk
- Certified Best Western General Manager
- Profit & loss
- Guest relations
- Office Management
- Ken Blanchard Leadership Development
Certification
- Ken Blanchard Leadership Present
- Certified Best Western General Manager Present
- SOi Leadership Connections
Timeline
Reservation Sales Agent
Hilton Head Health Wellness Resort and Spa
07.2025 - Current
Front Desk Manager
Marriott Vacations Worldwide
01.2023 - 05.2025
General Manager (GM)
Best Western Ocean Breeze/ Grand Hilton Head Inn (Choice Hotel)
01.2017 - 01.2023
Reservations Agent
Resort Rentals
01.2015 - 01.2017
Bachelor of Science - Business Science
COASTAL CAROLINA COLLEGE
Associates - Paralegal Studies
MIDLANDS TECHNICAL COLLEGE