Rayuana Lane
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Agent
Contact Us Inc
08.2020 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Adapted to new applications and maintained knowledge of current technologies.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Facilitated communications through management of inbound and outbound customer calls.
- Sought out extra training opportunities to enhance customer relationship management abilities.
Crew Trainer
Chipotle
03.2016 - 02.2022
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Maintained current knowledge of all team position requirements.
Education
High School Diploma -
Mansfield St. Peter's High School
Mansfield, OH05.2012
Skills
- Conflict Mediation Abilities
- Customer Service
- Customer Retention Strategies
- Upselling
- Problem Resolution
- Telephone Reception
- Dispute Resolution
- Customer Relations
- Issue and Complaint Resolution
Timeline
Customer Service Agent
Contact Us Inc
08.2020 - Current
Crew Trainer
Chipotle
03.2016 - 02.2022
High School Diploma -
Mansfield St. Peter's High School
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