Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Ray'Ven Kelly

Los Angeles,CA

Summary

Developed strong communication and problem-solving abilities in fast-paced customer service environment. Demonstrated ability to handle diverse customer needs and deliver effective solutions. Seeking to transition into new field where these skills can drive positive outcomes and team success.

Overview

2
2
years of professional experience

Work History

CSA

Floor & Decor
02.2025 - 04.2025
  • Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
  • Increased sales through effective product recommendations and upselling techniques.
  • Balanced multiple priorities during peak times while maintaining composure under pressure situations.
  • Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.
  • Handled cash transactions accurately while adhering to company security protocols for loss prevention measures.

Event Staff Member

Contemporary Services Corporation, CSC
05.2024 - 08.2024
  • Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
  • Set up event facilities and equipment, cleaned areas, and organized supplies.
  • Helped create memorable experiences by actively engaging with guests during interactive program elements.
  • Provided exceptional customer service to all guests and escalated concerns where needed.
  • Enhanced event attendee experience by providing excellent customer service and addressing any concerns.
  • Welcomed guests to events, checked invitations, and oversaw proper seating.
  • Collaborated with event organizers to ensure a smooth flow of activities and maintain schedules.

Special Collections Research & Archival Assistant

UCSC McHenry Library
10.2023 - 03.2024
  • Facilitated research requests from patrons, locating relevant materials and providing them with guidance on usage policies.
  • Provided excellent customer service to visiting researchers while maintaining compliance with institutional policies regarding material handling and use restrictions.
  • Collaborated on special projects as needed, providing support to archivists in areas such as exhibit development or collection assessment initiatives.
  • Conducted research on behalf of patrons unable to visit the archives in person, providing them with detailed information or copies of requested materials.
  • Preserved delicate materials by implementing proper handling techniques and storage solutions.
  • Collaborated with fellow assistants to maintain a clean, efficient workspace, optimizing staff productivity.
  • Worked closely with archivists to identify gaps in existing collections, targeting areas for potential growth through acquisitions or donor outreach efforts.
  • Enhanced archival organization by meticulously cataloging and labeling historical documents.

Education

High School Diploma -

Horace Mann UCLA Community School
06-2023

Associate of Science - Library Science

Fresno City College
Fresno, CA
06-2027

Skills

  • Strong teamwork
  • Crowd control techniques
  • Sales experience
  • Coordinate exhibits
  • Cleaning and sanitization
  • Hospitality background
  • Public Speaking
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Visual design
  • Time management abilities
  • Communication Skills

Hobbies and Interests

  • Fashion
  • Experimenting with different creative mediums, like crocheting, and video editing, to expand skills and techniques.
  • Music
  • Video Gaming

Timeline

CSA

Floor & Decor
02.2025 - 04.2025

Event Staff Member

Contemporary Services Corporation, CSC
05.2024 - 08.2024

Special Collections Research & Archival Assistant

UCSC McHenry Library
10.2023 - 03.2024

High School Diploma -

Horace Mann UCLA Community School

Associate of Science - Library Science

Fresno City College

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