Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Charvaye Williams

Saint Louis,MO

Summary

Compassionate and dependable caregiver with extensive experience at Anne’s Home Healthcare, enhancing client independence and quality of life. Proven problem-solver skilled in time management, delivering exceptional service while fostering meaningful connections. Recognized for effectively addressing individual needs and preferences, ensuring comfort and satisfaction in personal care.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Caregiver

Anne’s Home Healthcare
04.2021 - 08.2022
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.

Sales Representative

Charter Spectrum
11.2017 - 03.2021
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.

Collection Analyst

Parallon
10.2016 - 11.2017
  • Collaborated on collection and dispute resolution issues.
  • Identified and discussed with management opportunities for improvements to procedures and internal controls.
  • Prepared accounts receivable-related journal entries for accounting month-end close.
  • Monitored accounts receivable aging and worked with various areas to address business needs.
  • Increased customer satisfaction by effectively resolving disputes and negotiating payment arrangements.

Customer Service Representative

Macy's
01.2014 - 10.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong knowledge to provide informed recommendations based on individual customer needs.

School Bus Monitor

First Student
08.2011 - 06.2013
  • Assisted in maintaining an orderly and safe environment for students while traveling to and from school.
  • Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
  • Ensured timely pick-up and drop-off of students by effectively communicating with the bus driver regarding route changes or adjustments.
  • Worked with bus driver and parents to meet specialized needs of passengers.
  • Maintained clean and sanitary bus by cleaning and removing trash at end of each route.
  • Assisted juvenile passengers in crossing roadway safely.

Cashier

Great American Cookies
05.2009 - 10.2011
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.

Education

Career Academy
05-2009

Skills

  • Respectful and compassionate
  • Time management
  • Elderly care
  • Problem-solving
  • Dependable and responsible
  • Compassionate care

Certification

  • CPR Certified
  • Licensed Substitute Teacher - 2024

Timeline

Caregiver

Anne’s Home Healthcare
04.2021 - 08.2022

Sales Representative

Charter Spectrum
11.2017 - 03.2021

Collection Analyst

Parallon
10.2016 - 11.2017

Customer Service Representative

Macy's
01.2014 - 10.2016

School Bus Monitor

First Student
08.2011 - 06.2013

Cashier

Great American Cookies
05.2009 - 10.2011

Career Academy

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