RayVonda Moore
Chicago,IL
Summary
Seeking a rewarding position where my Administrative abilities, excellent Customer Service, Blood draw , Cashier, Technology, and Interpersonal Communication skills will be utilized for successful results.
A committed and dedicated professional with an exceptional background in the following:
Customer Service Oriented Data Base Administration Oral and Written Communication Skills
Cashier Data Entry Event Planning
Receptionist Skills Inventory
Blood Drawing
Overview
13
13
years of professional experience
1
1
Certification
Work History
Housekeeper
Hampton Inn By Hilton
Chicago, IL
08.2024 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Cashier
Walmart
Country Club Hills, IL
03.2023 - 07.2024
Banker
Bank of America
Chicago, IL
01.2022 - 11.2022
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
CNA
Robbin’s Supportive Living
04.2020 - 08.2021
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Phlebotomist Intern
Northwest Phlebotomy School
Chicago, IL
06.2020 - 06.2021
- Improved overall patient experience with compassionate bedside manner and clear communication.
- Assisted in training new interns, ensuring proper phlebotomy techniques were followed.
- Collaborated with laboratory staff to expedite processing of specimens, reducing wait times for results.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Applied knowledge of HIPAA regulations to maintain patient confidentiality throughout the internship experience.
- Enhanced patient comfort by efficiently performing blood draws and specimen collection.
- Maintained sterile work environment for accurate results and patient safety.
- Supported fellow interns through peer mentoring and sharing best practices in phlebotomy procedures.
- Demonstrated adaptability by quickly learning new equipment and technology used in blood collection processes.
- Expanded knowledge on various types of tests and tubes utilized in specimen collection, enhancing accuracy in sample handling.
- Performed difficult venipunctures on patients with challenging veins, minimizing discomfort and increasing success rate.
Housekeeper
Holiday Inn & Suites
Chicago, IL
09.2015 - 02.2018
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Receptionist
Marriot Marquis
Chicago, IL
07.2014 - 09.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Housekeeper
Marriott Marquis Chicago
Chicago, IL
06.2013 - 09.2015
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Sales Associate
K&G Fashion Superstore
Chicago, IL
01.2012 - 01.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Cics Longwood
Chicago, ILAdonis College of Nursing
Dolton, ILNorthern Illinois University
Dekalb, ILCertification
Certified phlebotomist
CPR certification
Technical skills
Microsoft Word
Excel
Outlook
PowerPoint
Typing (35 wpm)
Data Entry
Filing, Faxing Document Scanning
Proof-Reading Documentation
Personal skills
Excellent written and verbal communication skills
Highly organized and efficient
Ability to work independently or as part of a team
Proven leadership skills and ability to motivate
Timeline
Housekeeper
Hampton Inn By Hilton
08.2024 - Current
Cashier
Walmart
03.2023 - 07.2024
Banker
Bank of America
01.2022 - 11.2022
Phlebotomist Intern
Northwest Phlebotomy School
06.2020 - 06.2021
CNA
Robbin’s Supportive Living
04.2020 - 08.2021
Housekeeper
Holiday Inn & Suites
09.2015 - 02.2018
Receptionist
Marriot Marquis
07.2014 - 09.2015
Housekeeper
Marriott Marquis Chicago
06.2013 - 09.2015
Sales Associate
K&G Fashion Superstore
01.2012 - 01.2013
Certified phlebotomist
CPR certification
Cics Longwood
Adonis College of Nursing
Northern Illinois University