RayVonda Moore
Chicago,IL
Summary
Dynamic Rooms Inspector with a proven track record at Voco Hotel, excelling in quality assurance and team supervision. Expert in developing efficient inspection checklists and enhancing guest satisfaction through effective communication and maintenance collaboration. Committed to upholding health and safety regulations while training staff to achieve excellence in service delivery.Seeking a rewarding position where my administrative abilities,excellent customer service,cashier,technology,and interpersonal communication skills will be utilized for successful results
Overview
14
14
years of professional experience
1
1
Certification
Work History
Rooms Inspector
Voco Hotel
01.2022 - Current
- Conducted thorough inspections of guest rooms to ensure adherence to quality standards.
- Collaborated with housekeeping staff to address maintenance and cleanliness issues promptly.
- Developed checklists for room inspections, enhancing consistency in evaluation processes.
- Trained new team members on inspection protocols and hotel standards for excellence.
Housekeeper
Chicago Marriott Downtown
09.2017 - 12.2022
- Delivered exceptional cleaning services to ensure guest satisfaction and maintain high standards of room cleanliness.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Room Inspector
Hampton Inn By Hilton
06.2015 - 08.2017
- Conducted thorough inspections of guest rooms to ensure adherence to cleanliness and quality standards.
- Trained and mentored housekeeping staff on best practices for room preparation and inspection protocols.
- Collaborated with maintenance teams to address and resolve reported issues promptly, enhancing guest satisfaction.
- Developed checklists and guidelines to streamline room inspection processes, improving efficiency and consistency.
CNA
Robbins Supportive Living
01.2012 - 08.2015
- Provided compassionate care to residents, assisting with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical attention for residents.
- Collaborated with multidisciplinary teams to develop tailored care plans that addressed individual resident needs.
- Trained and mentored new staff on best practices in resident care and safety protocols.
Education
Cna Certifcate -
Adonis College of Nursing
Calumet City, ILAssociate of Science -
Northern Illinois University
Dekalb, ILHigh School Diploma -
Cics Longwood Charter
Chicago, IL01-2011
Skills
- Housekeeping
- Maintenance
- Health and safety regulations
- Team supervision
- customer service
- data entry
- inventory processor
- receptionist skills
- event planning
- oral and written communication skills
Accomplishments
I am phlebotomy ceritified
i am cpr certified
i am cna certified
Certification
cna
pct
cpr
Timeline
Rooms Inspector
Voco Hotel
01.2022 - Current
Housekeeper
Chicago Marriott Downtown
09.2017 - 12.2022
Room Inspector
Hampton Inn By Hilton
06.2015 - 08.2017
CNA
Robbins Supportive Living
01.2012 - 08.2015
Cna Certifcate -
Adonis College of Nursing
Associate of Science -
Northern Illinois University
High School Diploma -
Cics Longwood Charter