Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Timeline
Generic

Razan Karzoun

Columbus,OH

Summary

Motivated and adaptable professional with proven track in managing territories, driving revenue growth, and providing exceptional customer service within the healthcare and retail sectors. Skilled in account planning, post sales and maintaining high service levels to ensure customer satisfaction and loyalty. Fluent in both Arabic and English, enabling effective communication with diverse clients.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Sales Lead

Pandora
07.2023 - Current
  • Developed and implemented sales strategies to drive revenue growth and increase product awareness.
  • Build strong client relationships by providing optimal customer service And personalized attention.
  • Led new employee onboarding and training programs, fostering a collaborative work environment and promoting consistent sales performance.
  • Managed account relationships to maximize customer satisfaction and loyalty.
  • Conducted business reviews and identified opportunities to improve sales processes and increase account penetration.
  • Reviewed customer data to determine potential new markets and target customers.
  • Maintained comprehensive product and promotional knowledge to drive sales.

Optician Technician

Americas Best
02.2023 - 06.2023
  • Conducted virtual consultations and follow-ups to ensure customer satisfaction and retention, supporting post-sales follow ups.
  • Provided personalized service and product recommendations, driving sales of eyewear products and services.
  • Utilized Microsoft Office Suite for appointment scheduling and customer interaction.
  • Sold and recommended eye-wear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
  • Managed custom inventory programs to ensure optimal service levels and product availability for customers.
  • Maintained patient records and entered data into computer system.

Assistant Manager

Pacsun
02.2022 - 01.2023
  • Supervised and trained a team of associates to deliver exceptional customer service and meet monthly sales goals.
  • Used consultative sales approach to understand customer needs and recommend suitable solutions.
  • Collaborated with cross-functional teams to optimize scheduling and support operational needs.
  • Supervised day to day performances to meet daily goals and service expectations.
  • Managed day to day operations and performed account planning to meet sales targets and ensure customer satisfaction.
  • Created work schedules for the team, and enhanced customer satisfaction by creating a proactive feedback.
  • Informed customers of current store promotions to encourage additional sales purchases

Education

Bachelor of Science - Health Sciences

Ohio State University
Columbus, OH

Associate of Science -

Columbus State Community College
Columbus, OH

Skills

  • Customer satisfaction
  • Relationship development
  • Account planning
  • Account penetration
  • service levels
  • Post sales
  • product promotion
  • Cross-training
  • Microsoft excel
  • Google site
  • Windows
  • WebEx
  • MacOS

Certification

  • Certified Optician
  • IBM what is Data Science certification | ID: 6773FU3WAK2U

Languages

Arabic
Native/ Bilingual

Affiliations

Volunteer at Noor Saturday school

Warithat Organization

Timeline

Sales Lead

Pandora
07.2023 - Current

Optician Technician

Americas Best
02.2023 - 06.2023

Assistant Manager

Pacsun
02.2022 - 01.2023

Bachelor of Science - Health Sciences

Ohio State University

Associate of Science -

Columbus State Community College

Similar Profiles

CREATE PROFILE
Razan Karzoun