Razia Ghafoori
Educator And Associate Marriage And Family Therapist
Buena Park,CA
Summary
Versatile Service Manager adept at handling customer issues quickly and effectively. Demonstrated record of developing successful policies used store-wide to promote customer engagement and reduce issues.
Overview
6
6
years of professional experience
Work History
Service Manager
Team Automotive
Buena Park, CA
03.2020 - 02.2021
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored product quality and communicated necessary improvements to team members.
- Managed team of 4 employees in productivity and efficiency processes to comply with safety policies across company.
Substitute Teacher
Irvine Unified School District
Irvine, CA
04.2015 - 07.2019
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Marriage and Family Therapist Trainee
Orange County Department Of Education
Costa Mesa, CA
09.2003 - 05.2004
- Conducted intake and needs assessments to set therapeutic goals and establish professional relationships with clients.
- Rendered mental health and counseling services to students focusing on development of healthy relationships.
- Maintained accurate and thoroughly documented notes and client records in accordance with licensing standards.
Education
Master of Arts - Counseling Psychology
National University
Costa Mesa, CAPupil Personnel Services Credential - School Counseling
National University
Costa MesaSkills
Customer service management
undefinedTimeline
Service Manager
Team Automotive
03.2020 - 02.2021
Substitute Teacher
Irvine Unified School District
04.2015 - 07.2019
Marriage and Family Therapist Trainee
Orange County Department Of Education
09.2003 - 05.2004
Pupil Personnel Services Credential - School Counseling
National University
Master of Arts - Counseling Psychology
National University
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