Summary
Overview
Work History
Education
Skills
Timeline
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RAZIA MOHAMED

Kew Gardens,USA

Summary

Result-driven Human Resources Professional with extensive experience in increasing organizational effectiveness, improving talent acquisition, and implementing process enhancements. Proven success in the development and implementation of effective HR policies and programs. Emphasis on fair management of employee relations, performance management, training and development, people management, and restructuring.

Overview

19
19
years of professional experience

Work History

Lead Member Service Expert

24 Hour Fitness
09.2014 - Current
  • Develop first-name relationships with members, answering questions, resolving concerns, and putting both members and guests in touch with the appropriate resources. Keep gym clean, well-maintained, and safe for members and guests.
  • Deliver outstanding and well-rounded sales and service experience to all guests and members by ensuring a welcoming, informative, and inclusive experience when they visit.
  • Create exceptional new member onboarding experience that helped members get connected to fitness offerings.
  • Provide members with welcoming greeting/check-in and prompt attention to their needs.

Lead Recruiter

JetBlue Airways
09.2011 - 08.2022
  • Hired and develop the Loyalty and Marketing teams, and for positions of all business units (Finance, Operations, Technology, etc.).
  • Lead the end- to- end recruitment process to include recruiting/sourcing, interviewing, selection and onboarding of new hires.
  • Determined applicant requirements by studying the job description and job qualifications.
  • Established and maintained a professional network of contacts and candidates for future needs including cold calling and internet sourcing.
  • Provided appropriate guidance on the interviewing and selection process to all hiring managers, to include salary recommendations in collaboration with the compensation team.
  • Serve as an internal consultant for JetBlue crewmembers by providing coaching and resources for career development.
  • Collaborate with Compliance team for Visa processing and developing OFCCP compliance best practices.
  • Maintain awareness of the labor market, business conditions, activities of competing companies and industry-related trends.
  • Led the coordination, scheduling, and onboarding for corporate candidates.
  • Arranged travel, accommodations, and logistics for all candidates traveling for interviews.
  • Delivered a high level of communication between hiring managers, candidates, and other stakeholders.

Recruiter

St. Mary's Community Care Professionals
08.2006 - 09.2011
  • Provided administrative support to HR Generalist and HR managers.
  • Conducted and coordinated new Home Health Aide employee orientation.

Education

MS - HR Management and Labor Relations

Baruch College
New York, NY
05.2014

BA - Sociology, Psychology

Queens College
Flushing, NY
06.2010

Skills

  • Human Resources Management
  • Recruiting
  • Performance Management
  • Program Development
  • Employee Relations
  • Organizational Compliance
  • Talent Management
  • Staffing
  • Coaching and Counseling
  • Leadership Development
  • Project Coordination
  • Process Improvement
  • Targeted Selection Certified
  • Applicant Tracking Systems (People Fluent, Success Factors)

Timeline

Lead Member Service Expert

24 Hour Fitness
09.2014 - Current

Lead Recruiter

JetBlue Airways
09.2011 - 08.2022

Recruiter

St. Mary's Community Care Professionals
08.2006 - 09.2011

MS - HR Management and Labor Relations

Baruch College

BA - Sociology, Psychology

Queens College

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RAZIA MOHAMED