Summary
Overview
Work History
Education
Skills
Languages
Timeline
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RAZVAN GAVRILUTI

Palatine,IL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service and Fitness industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

LEAD CUSTOMER CARE REPRESENTATIVE

CVS Specialty Pharmacy
Buffalo Grove, IL
10.2020 - Current
  • In charge of assisting patients, doctor’s offices, and pharmacies to know status of medication delivery, prior authorizations, and providing outstanding customer service to all callers.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Facilitated customer retention and satisfaction by providing top-notch service and detailed ordering, account and service information.

COACH/ INSTRUCTOR

Flo Fitness
Palatine, IL
03.2016 - Current
  • Performed personal instruction and group instruction for all ages and levels in Boxing, Kickboxing and Brazilian Jiu- Jitsu.
  • Provided high-quality, personalized instruction to ensure customer loyalty and to aid in the acquisition of new members.
  • Oversaw competition preparation for athletes and instilled key etiquette points like discipline and respect.
  • Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
  • Developed lesson plans and routines for individual students to meet personal goals and abilities.

ABA THERAPIST

Mobile Therapy Centers Of America
Libertyville, IL
12.2018 - 09.2020
  • Responsible for following programming provided by supervisor on case (BCBA) while providing clients with ABA (Applied Behavior Analysis) therapy.
  • Carried out therapy sessions and adapted to diverse situations with clients.
  • Developed and maintained clear, individualized, and detailed documentation on each patient.
  • Created and implemented treatment plans to improve gross and fine motor coordination, movement and functioning of upper extremities.
  • Performed behavioral therapy assessments and treatments in patients' homes.
  • Acquired baseline data and implemented approved programs using behavioral technology appropriately, neutrally and consistently
  • Created spreadsheets using Microsoft Excel for reporting data.

Education

Bachelor of Arts - Psychology

Northeastern Illinois University
Chicago, IL
05.2018

Skills

  • Customer Retention Strategies
  • Efficient and Detail-Oriented while Multitasking
  • Data Entry and Maintenance
  • Customer Account Management
  • Upbeat and Personality and Strong Service Mindset
  • Team-Oriented and Cooperative
  • Database Management and Call Documentation
  • Administrative and Office Support
  • Proficient in Microsoft Excel, Powerpoint, and Word
  • Calm and Professional Under Pressure

Languages

Romanian
Native or Bilingual

Timeline

LEAD CUSTOMER CARE REPRESENTATIVE

CVS Specialty Pharmacy
10.2020 - Current

ABA THERAPIST

Mobile Therapy Centers Of America
12.2018 - 09.2020

COACH/ INSTRUCTOR

Flo Fitness
03.2016 - Current

Bachelor of Arts - Psychology

Northeastern Illinois University

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RAZVAN GAVRILUTI