Malenda Miller
Lockhart,Texas
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Customer Care Representative
Capital Metropolitan Transportation Authority
10.2014 - 01.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Managed high call volume with exceptional professionalism and efficiency.
Education
BS In Applied Arts & Technology - Interior Design
Texas State University
San Marcos, TX05.1990
Skills
- Documentation and Reporting
- Active Listening
- Technical Support
- CRM Software
- De-Escalation Techniques
- Salesforce CRM
- Remote Office Availability
- Customer Retention Strategies
- Trained in Salesforce
- Keen Attention to Detail
- Compliance Requirements
- Client Development and Retention
- Reading Comprehension
- Complex Product Knowledge
- Conflict Mediation
- Inbound Customer Service
- Understanding Customer Needs
- Microsoft Office
- Customer Inquiry Response
- Accurate Estimates
- Sales Quota Achievement
- Policy and Procedure Adherence
- Sales and Upselling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you really want to do something, you'll find a way.If you don't, you'll find an excuse.
Jim Rohn
Timeline
Customer Care Representative
Capital Metropolitan Transportation Authority
10.2014 - 01.2024
BS In Applied Arts & Technology - Interior Design
Texas State University
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