Summary
Overview
Work History
Education
Skills
Timeline
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Razvan Zamfir

Cape Coral,FL

Summary

First-Line Manager with 10 years of experience in personal service industry. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Adept at elevating vehicle aesthetics and customer satisfaction, I leveraged my expertise in detailing and exceptional communication skills at USA Parking/SP+. Known for meticulous attention to detail and collaborative teamwork, I consistently exceeded performance targets, enhancing client relations and operational efficiency without compromising quality.

Overview

12
12
years of professional experience

Work History

Valet Facility Manager

USA Parking/SP+
02.2013 - Current
  • Maintained cleanliness of work sites, parking spaces, and guest services stations.
  • Built positive customer rapport for courteous, friendly and professional service.
  • Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
  • Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
  • Provided punctual, polite valet services to uphold professional standards.
  • Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
  • Trained new team members on company procedures, fostering a collaborative work environment built on shared knowledge and expertise.
  • Maximized capacity, upheld accurate logging.
  • Fulfilled guest's needs preemptively and in the moment,
  • Adapted to new vehicles and sizes.
  • Implemented constructive communication to resolve complaints calmly.
  • Ensured safe operation.
  • Streamlined effective communication with guests and coworkers,
  • Contributed to overall company success by consistently meeting or exceeding performance targets in areas like customer satisfaction ratings and efficiency metrics.

Professional Automotive Detailer

Self Employed - DetailR LLC
03.2023 - Current
  • Washed, waxed, and buffed vehicle bodies for professional shine.
  • Exceeded performance expectations while working efficiently under pressure during peak business hours or tight deadlines.
  • Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
  • Conducted thorough inspections of vehicles before and after service to guarantee client satisfaction.
  • Enhanced vehicle appearance with meticulous attention to detail and use of high-quality products.
  • Maximized productivity by maintaining and organizing inventory of supplies, tools, and equipment necessary for automotive detailing tasks.
  • Utilized all equipment to get professional quality results so clients receive the best service.

BMW Genius

BMW
08.2013 - 06.2014
  • Enhanced teamwork by effectively collaborating with colleagues during peak hours to maintain timely order fulfillment.
  • Provided exceptional customer service through friendly interactions, accurate order-taking, and prompt delivery times.
  • Maintained knowledge of current vehicles, older vehicles and new models on the horizon to provide exemplary service.
  • Actively contributed ideas during team meetings focused on enhancing internal processes and workflows for superior support outcomes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

High School Diploma -

Mill Creek High School
Hoschton, GA

No Degree -

Gainesville State College
Oakwood, GA

Skills

  • Team Collaboration
  • Expertise in detailing
  • Operational procedures
  • Policy Enforcement
  • Teamwork and Collaboration
  • Time Management
  • Relationship Building
  • Multitasking
  • Excellent Communication
  • Adaptability and Flexibility

Timeline

Professional Automotive Detailer

Self Employed - DetailR LLC
03.2023 - Current

BMW Genius

BMW
08.2013 - 06.2014

Valet Facility Manager

USA Parking/SP+
02.2013 - Current

High School Diploma -

Mill Creek High School

No Degree -

Gainesville State College

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Razvan Zamfir