Robin Beck
Phoenix,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Shift Lead / Bartender
Fate Brewing Company
06.2021 - Current
- Ensured optimal customer experience with a positive attitude and knowledge on both food and drink menus.
- Introduced and trained over 20 new employees on the expectations and culture of the company and job title.
- Served high customer volumes during special events, nights, and weekends.
- Cultivated warm relationships with regular customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Intern
KB Woods PR & Marketing
08.2021 - 12.2021
- Observed and assisted several video interviews such as the Phoenix Business Journal and members of the Rose Bowl
- Constructed and upheld biweekly posts for various social media accounts
- Shadowed a well-seasoned staff in aspects of marketing, video film & editing, as well as team building.
- Evaluated customer needs and feedback to drive product and service improvements.
- Assisted in developing integrated marketing strategies for small businesses.
Hostess
BJ'S Brewery & Restaurant
05.2019 - 07.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Bachelor’s Degree - Business Communications
Arizona State University
Tempe, AZ05.2022
Skills
- Communication Skills
- Teamwork & Adaptability
- Customer Service
- Organizational Skills
- Attention to Detail
- Customer Relations
- Staff Training
- Quality Control
Timeline
Intern
KB Woods PR & Marketing
08.2021 - 12.2021
Shift Lead / Bartender
Fate Brewing Company
06.2021 - Current
Hostess
BJ'S Brewery & Restaurant
05.2019 - 07.2021
Bachelor’s Degree - Business Communications
Arizona State University
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