Rea Khan
Orlando
Summary
Quality Assurance professional with solid background in administrative support and quality control. Skilled in managing documentation, scheduling, and compliance with industry standards. Strong focus on team collaboration and delivering results. Flexible and reliable, adept at adapting to changing project requirements. Proficient in software tools and maintaining organized systems.
Overview
8
8
years of professional experience
Work History
Quality Assurance Administrative Assistant
Massey Services Pest Prevention
03.2025 - Current
- Scheduling appointments & travel arrangements
- Maintaining & updating calendars
- Answering the phone & taking messages
- Monitor. screen, relay incoming communications
- Generate reports & analyses in Microsoft excel
- Collaborate with other administrators & support personnel, management & cusyomers.
- Assisting our field personnel & vendors with General Liability Claims
- Monitoring General Liability Claims including weekly reports delivered timely.
- Generating Purchase Orders using Microsoft D365 & compiling claim packets
- Ensuring all company policies & procedures are followed
Administrative Coordinator
Integrity Roofing & Gutters
06.2021 - 09.2024
- Preparing, tracking, and organizing project contracts, bids, and permits.
- Assist with troubleshooting and resolving issues to ensure project continuity and client satisfaction
- Oversee the onboarding and offboarding process for the sales team, ensuring a seamless transition for new and departing team members.
- Proficiently manage digital and physical files, monitor spreadsheets, and update reports to coordinate project materials
- Organized and maintained filing systems for sensitive documents
- Verified invoice accuracy prior to submitting for payment approval.
- Consolidated data from various sources into spreadsheets and databases for analysis.
- Work as a team with other staff members to problem solve collaboratively
- Manage a number of accounts from beginning to end, which includes regular communication with Sales Reps & Homeowners
Administrative Assistant/ Customer Service
Roofing Pros USA
07.2020 - 06.2021
- Provide administrative support to the sales department
- File paperwork and maintain organized records
- Answer phones and handle customer inquiries
- Communicate regularly with insurance companies
- Manage a number of accounts from beginning to end
- Assist colleagues whenever necessary
Pharmacy Technician
Walgreens
01.2020 - 06.2020
- Collaborated with other healthcare professionals to ensure optimal patient care
- Designed and implemented call center policies and procedures
- Resolved customer complaints in a professional and courteous manner
- Handled incoming calls from customers inquiring about products, services and orders.
- Assisted customers with setting up medication refills and scheduling deliveries
- Ensured compliance with all applicable laws regarding privacy protection, consumer rights, labor relations and workplace safety
- Updated customer records accurately following each call interaction
- Processed customer orders in a timely manner, ensuring accuracy of all data entered into the system
- Provided accurate information to customers regarding prescription medications
- Monitored inventory levels for medications and notified pharmacy staff when stock was low or needed replenishment
Front Desk Agent
Hilton Grand Vacations at SeaWorld
06.2018 - 01.2020
- Resolved customer complaints promptly and courteously
- Addressed customer needs in a timely manner
- Managed cash drawer responsibly throughout shift
- Assisted with check-in and check-out procedures for guests
- Kept accurate records of guest transactions
- Processed payments accurately and efficiently
- Collaborated with colleagues to ensure smooth operations of front desk area
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Posted incidental charges to ledgers, manually or by using computers
Education
Associates Degree -
Valencia College
Orlando, FL12-2017
High school Diploma - undefined
Timber Creek High School
Orlando, FL05-2013
Skills
- Project Scheduling
- Cost Estimation
- Documentation & Record Keeping
- Data Entry
- File Management
- Scheduling & Calendar Management
- Communication
- Deadline Management
- Organizational Skills
- Time Management
- Attention to Detail
- Team Collaboration
- Microsoft
- Telephone Etiquette
- Customer Service
- Office Administration
- File organization
- Scheduling appointments
- Policy enforcement
- Compliance management
- Spreadsheet management
- Documentation management
- Travel arrangements
- Email management
- Fast learner
- Reliability
- Telephone and email etiquette
- Teamwork and collaboration
- Multitasking and time management
- Problem-solving
Languages
English
Native or Bilingual
Timeline
Quality Assurance Administrative Assistant
Massey Services Pest Prevention
03.2025 - Current
Administrative Coordinator
Integrity Roofing & Gutters
06.2021 - 09.2024
Administrative Assistant/ Customer Service
Roofing Pros USA
07.2020 - 06.2021
Pharmacy Technician
Walgreens
01.2020 - 06.2020
Front Desk Agent
Hilton Grand Vacations at SeaWorld
06.2018 - 01.2020
High school Diploma - undefined
Timber Creek High School
Associates Degree -
Valencia College
ORLANDO REGIONAL MEDICAL CENTER INTERNSHIP
- Volunteered at the hospital specializing in Occupational Therapy, assisting Pediatric Occupational therapist
- Performed range-of-motion exercises with patients to improve flexibility, strength, coordination, posture, balance, and motor function.
- Monitored patient safety throughout all treatments while encouraging them to challenge themselves physically.
- Assisted in the evaluation of patient's physical, cognitive, and functional abilities to determine appropriate therapy goals