Rea Washington
Jersey City,NJ
Summary
Goal-oriented Store Leader with proven record of success in exceeding sales and customer satisfaction ratings. Manages and empowers employees to deliver exceptional service and handle high-volume workloads. Ambitious in driving revenue growth and brand awareness. Reliable Store Supervisor with 14 years of experience managing shipping, receiving and inventory operations. Excellent record of success in inventory audits and product staging. Dedicated to accurate record-keeping, worksite safety and timely issue resolution. Expert Store Manager effective at motivating top-notch performance with high-energy approach. Keeps employees informed and working hard through monitoring, front-line support and personal coaching. Focused on staying ahead of demand with proactive mindset and good understanding of current market trends.
Overview
25
25
years of professional experience
Work History
Multi-Unit General Manager
Van Leeuwen Artisan Ice Cream
02.2024 - Current
- Oversaw facility maintenance activities, ensuring a clean and inviting environment for both employees and customers across all units.
- Collaborated with human resources to recruit, hire, and train high-performing team members for each unit location.
- Enhanced employee productivity through continuous training, goal setting, and performance evaluations.
- Coordinated marketing efforts across units to drive customer engagement and increase sales revenue.
- Optimized scheduling practices to maximize labor efficiency while maintaining high-quality customer service standards at each location.
- Improved brand reputation by addressing customer concerns promptly, resulting in an increased number of positive reviews online.
Store Manager
Starbucks
07.2023 - 10.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
Store Leader
Philz Coffee
07.2019 - 01.2023
- Expertly managed all facets of store operations, including budgeting, scheduling, and resource allocation
- Delivering on Philz mission of putting the customer experience first, conceptualized methods and procedures during the unique 2020 pandemic while keeping employee & customer safety in mind
- Dynamic Leadership Skills
- Operationally Innovative
- Delivering exemplary customer service
- Training and development to meet & surpass targets
- Ensure store exceeded company visual standards & goals
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
- Planned optimal workflow through successful scheduling and task delegation.
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members
Retail Store Manager
Lenscrafters
07.2017 - 07.2019
- Lead and managed store in support of the Store Market Manager & behaved as a business owner within the marketplace and organization
- Represented Lenscrafters as the premier destination for all vision needs within the community.
- Delivered on key metrics & goals
- Understood & learned from market trends
- Provided training & guidance to staff
- Maintained a positive working environment with doctors
- Anticipated problems before they occurred & strived for long-term solutions
- Adhered to & ensured compliance in all companies policies & procedures
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
Store Manager
Forever 21
05.2009 - 07.2017
- Lead a team of 125 people in a high pace work environment
- Ensure that store has current and future Visual Excellence daily
- Hired and trained store staff, also serve as trainer for all assistant manager
- Time Management
- Organizational Savvy
- Leadership Courage
- Dealing with Ambiguity
- Maximize store volume to meet & exceed goals
- Ensure store maintains company visual standards
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Starbucks
12.1999 - 05.2009
- A team of 15 plus employees in a retail coffee environment with a strong focus on customer care
- Managed a budget, schedule and resources to ensure store success and profitability
- Labor Management specialist- coached peers to leverage available labor tools to strategically increase sales
- Classroom, - facilitated Starbucks Experience
- Contributed to district meeting content and delivery to peers and supervisors
- Developed high level of knowledge surrounding the purchasing, roasting and delivery of coffee
- Referrals Available Upon Request
- Talented, results-producing manager with a proven record of accomplishments
- Extensive experience in team building and operational execution
- Superior leadership skills having developed led diverse staff as well as coached & mentored members of peer group
- Adept at operational business analysis, and change management.
Education
Cal State Long Beach
Long Beach, CASkills
- Building Customer Relationships and Loyalty
- Constructive Feedback
- Recruiting and Hiring
- Store Merchandising
- Inventory Management
- Community Organization
- Critical Thinking
- Time Management
- Handling Complaints and Inquiries
- Payroll Management
- Staff Coaching and Training
- Strong Communication and Interpersonal Skills
Timeline
Multi-Unit General Manager
Van Leeuwen Artisan Ice Cream
02.2024 - Current
Store Manager
Starbucks
07.2023 - 10.2023
Store Leader
Philz Coffee
07.2019 - 01.2023
Retail Store Manager
Lenscrafters
07.2017 - 07.2019
Store Manager
Forever 21
05.2009 - 07.2017
Store Manager
Starbucks
12.1999 - 05.2009
Cal State Long Beach
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