Reagan Biggs
Clyde,TX
Summary
Proven achiever with extensive experience at Funeral Directors Life Insurance Company, excelling in roles from Sales to Operations Support. Leveraged problem-solving and multitasking abilities to enhance efficiency and customer loyalty. Demonstrated reliability and attention to detail, driving process improvements and fostering long-term client relationships.
Overview
7
7
years of professional experience
Work History
Sales Support Specialist
Funeral Directors Life Insurance Company
Abilene, TX
03.2023 - Current
- Collaborated closely with finance departments to ensure timely invoicing and payment collection from customers.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Prepared and presented sales reports and customer profiles to upper management.
- Created agreements in PandaDocs to send to new and existing clients.
- Utilized CRM to communicate with customers and coworkers
Operations Support Specialist
Funeral Directors Life Insurance Company (Passare)
Abilene, TX
06.2020 - 03.2023
- Identified areas for improvement in current processes, proposing innovative solutions that led to cost savings and increased efficiency.
- Enhanced customer satisfaction by resolving issues promptly and providing excellent communication throughout the resolution process.
- Evaluated new technologies and tools for potential integration into the operations support framework, recommending solutions that led to increased efficiency and cost savings.
- Improved team efficiency through regular training sessions on software updates and new procedures.
- Streamlined operations by automating routine tasks, significantly reducing manual entry errors.
Verification Specialist
Funeral Directors Life Insurance Company
Abilene, TX
03.2017 - 06.2020
- Participated in regular performance reviews, using constructive feedback as an opportunity for growth and development within my role as a Verification Specialist.
- Prioritized workload efficiently, managing multiple assignments simultaneously without compromising on quality or accuracy.
- Maintained a high level of professionalism when interacting with external parties during the verification process.
- Demonstrated excellent attention to detail while handling sensitive client information, ensuring confidentiality at all times.
Education
Bachelor Of Science - General Studies
Lamar University
Beaumont, TX12.2018
Skills
- Processing payments
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking Abilities
- Reliability
- Self Motivation
- Task Prioritization
Timeline
Sales Support Specialist
Funeral Directors Life Insurance Company
03.2023 - Current
Operations Support Specialist
Funeral Directors Life Insurance Company (Passare)
06.2020 - 03.2023
Verification Specialist
Funeral Directors Life Insurance Company
03.2017 - 06.2020
Bachelor Of Science - General Studies
Lamar University