Emma Parrish
Houston
Summary
Expert professional with superb customer service skills and strong background meeting customer needs. Stays on top of continuous customer demands with expertise in call control and issue resolution. High-performing and adaptable in dealing with dynamic needs of ever-changing sales environments.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Sales Support Specialist
Dicks Sporting Goods
Webster
02.2024 - Current
- Coordinated with sales team to ensure inventory accuracy and availability.
- Assisted customers with product inquiries and order placements.
- Answered customer inquiries regarding products, pricing, and availability.
- Processed customer returns and exchanges efficiently and courteously.
- Maintained organized product displays to enhance customer experience.
- Provided training support to new team members on systems and processes.
Cosmetology Student
San Jacinto College South
Houston
01.2025 - 05.2026
- Practiced various hairstyling techniques using professional tools and products.
- Assisted in skin care treatments, ensuring client comfort and safety.
- Conducted consultations to understand client needs and preferences.
- Adhered to safety protocols while using equipment and chemicals during procedures.
- Utilized customer service skills to build relationships with clients.
- Used strong communication skills to effectively speak to and liaise with potential clients and develop business relationships.
- Performed hair cutting and styling services on customers, including shampooing, blow-drying, coloring, highlighting and perming.
- Educated clients about proper home care for their hair and skin.
Lifeguard
Life Time Fitness
Houston
01.2023 - 03.2024
- Monitored pool area for safety and adherence to rules.
- Provided first aid assistance during emergencies and incidents.
- Enforced facility policies to ensure a safe environment for all guests.
- Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.
- Conducted regular safety drills with team members and patrons.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Reported any unsafe conditions or suspicious activity to management immediately.
Lifeguard
Schlitterbahn Waterpark Galveston
Galveston
07.2021 - 06.2022
- Provided first aid assistance during emergencies and incidents.
- Responded quickly to rescue situations, demonstrating strong decision-making skills.
- Performed emergency rescues when necessary.
- Monitored swimmers to ensure safety in the pool area.
- Enforced facility policies to ensure a safe environment for all guests.
- Enforced all safety regulations and posted rules for patrons.
- Conducted regular safety drills with team members and patrons.
- Reported any unsafe conditions or suspicious activity to management immediately.
Education
Cosmetology
San Jacinto College
Pasadena, TX 01.2025 - 06.2026
Skills
- Customer relationship management
- Direct sales
- Client consultations
- Safety protocol adherence
- Processing payments
- Opening and closing procedures
- Performance tracking
- Complaint resolution
- Customer satisfaction
- Time management
- Task prioritization
- Multitasking
- Team collaboration
- Teamwork and collaboration
- Effective communication
- Active listening
- Professionalism
- Organizational skills
- Safety protocol adherence
- Brand representation
- Customer service
- Processing payments
Timeline
Cosmetology Student
San Jacinto College South
01.2025 - 05.2026
Cosmetology
San Jacinto College
01.2025 - 06.2026
Sales Support Specialist
Dicks Sporting Goods
02.2024 - Current
Lifeguard
Life Time Fitness
01.2023 - 03.2024
Lifeguard
Schlitterbahn Waterpark Galveston
07.2021 - 06.2022