Reagan Cline
Lenoir ,NC
Summary
Dynamic and dedicated professional with experience at Carolina Coffee, excelling in time management and problem-solving. Proven ability to foster a welcoming atmosphere and enhance customer satisfaction through effective communication and teamwork. Committed to maintaining cleanliness and organization while delivering efficient service in high-pressure environments.
Overview
3
3
years of professional experience
Work History
Barista
Carolina Coffee
Lenoir, NC
11.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Receptionist
Western Carolina Surveyors
Lenoir, NC
05.2024 - 08.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Ice Cream Server
Hart’s General Store and Creamery
Lenoir, NC
06.2022 - 08.2024
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Kept tidy and organized area to comply with cleanliness standards.
Education
High School Diploma - A
Hibriten High School
Lenoir, NCNo Degree - Science Education
Caldwell Community College And Technical Institute
Hudson, NCSkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Active listener
- Cleanliness
- Team leadership
- Adaptive and creative
- Decision-making
Accomplishments
Beta club
A honor roll
Graduated with honors
Captain of my sports team
Timeline
Barista
Carolina Coffee
11.2024 - Current
Receptionist
Western Carolina Surveyors
05.2024 - 08.2025
Ice Cream Server
Hart’s General Store and Creamery
06.2022 - 08.2024
High School Diploma - A
Hibriten High School
No Degree - Science Education
Caldwell Community College And Technical Institute