Reagan Cusi
Santa Cruz,CA
Summary
High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations.
Overview
4
4
years of professional experience
Work History
Host/Support
Margaritaville Capitola
Capitola, CA
08.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Kids Camp Manager
El Macero Country Club
Davis, California
06.2022 - Current
- Assigned work to staff, set schedules and motivated strong performance in key areas
- Improved recreational programming based on feedback from customers and employees
- Created a safe environment for kids
- Directed a three-week summer camp of 180 children from the ages 5 to 12
- Oversaw 15 workers and ensured that they had a safe and fun work environment.
Hostess and Busser
El Macero Country Club
Davis, CA
06.2023 - 08.2023
- Greeting and welcoming guests as they enter the restaurant
- Managing the waiting list and reservations to ensure smooth seating and minimize wait times
- Escorting guests to their tables and presenting menus while providing information about specials or promotions
- Handling phone calls for inquiries, reservations, and take-out orders
- Coordinating with servers and kitchen staff to ensure efficient table turnover
- Clearing and resetting tables promptly after guests leave to prepare for the next diners
- Removing used dishes, glassware, and silverware from tables and transporting them to the dishwashing area.
Snack Bar Attendant
El Macero Country Club
07.2020 - 08.2022
- Followed recipe cards and production and portion standards to prepare food of consistent quality
- Kept fryer oil clean, changed and strained to prolong life of oil
- Maintained food displays and cleaned counters, dishes, floors and equipment to provide guests with efficient food service
- Described specials or menu changes and answered food preparation questions to assist guests in food and beverage selection
- Dated and rotated food containers and stored perishables at proper temperatures to comply with company standards
- Operated cash register and received cash or credit card payment from customer to procure and record transactions
- Prepared and served food and drink to drive guest satisfaction while anticipating customer needs.
Sales Associate
Sunglass Hut- Luxottica
08.2022 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Provided positive first impressions to welcome existing, new and potential customers
- Helped customers locate products and checked store system for merchandise at other sites
- Answered customer questions regarding sizing, accessories and proper care for merchandise
- Prepared merchandise for sales floor by pricing or tagging
- Increased sales by offering advice on purchases and promoting additional products.
Education
Associate of Business Administration - Business
Cabrillo College
Aptos, CA06.2025
Davis Senior High School
Davis, CA06.2022
Skills
- Food service
- Restaurant experience
- Customer service
- Creative
- Time management
- Adaptability
- Team player mentality
- Seating arrangements
- Food Running
- Menu Memorization
Timeline
Host/Support
Margaritaville Capitola
08.2023 - Current
Hostess and Busser
El Macero Country Club
06.2023 - 08.2023
Sales Associate
Sunglass Hut- Luxottica
08.2022 - 12.2022
Kids Camp Manager
El Macero Country Club
06.2022 - Current
Snack Bar Attendant
El Macero Country Club
07.2020 - 08.2022
Associate of Business Administration - Business
Cabrillo College
Davis Senior High School