Reagan Daniels
Knoxville,TN
Summary
Accomplished FOH Supervisor at Bel-Air Grill, adept in enhancing guest relations and food safety compliance. Spearheaded a training program boosting staff efficiency and cohesiveness. Skilled in POS system operations and Microsoft Excel, ensuring seamless financial transactions and operational excellence. Proven track record in policy enforcement and staff motivation, significantly improving customer satisfaction and dining experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
FOH Supervisor
Bel-Air Grill
2024.01 - 2024.10
- Managed day-to-day restaurant-wide operations to keep customers and employees satisfied
- Performed cash handling activities and secured nightly bank deposits.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Frequently updated and maintained our POS system, ensuring accuracy.
Host/Server/To-Go Specialist
Bel Air Grill
2021.05 - 2024.10
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took to-go orders by phone, maintaining a professional and kind composure, and ensured quality and customer satisfaction..
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality..
- Handled cash transactions accurately, contributing to a well-balanced till at shift's end.
Education
High School Diploma -
Halls High School
Knoxville, TN05.2024
Skills
Food Safety Compliance
Guest Relations
Staff Motivation
Policy Enforcement
Training and mentoring
POS system operations
Health Code Compliance
Time Management
Reliability
Microsoft Excel
Hiring and Onboarding
Cash Handling
Certification
ServSafe Certification - July 2024-July 2029
Timeline
FOH Supervisor
Bel-Air Grill
2024.01 - 2024.10
Host/Server/To-Go Specialist
Bel Air Grill
2021.05 - 2024.10
High School Diploma -
Halls High School
ServSafe Certification - July 2024-July 2029
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