Reagan Dutson
Tickle-blagg Animal Hospital
Kyle,TX
8
years of professional experience
Client Service Professional experienced in veterinary care, front-desk operations, and guest relations. Achieved high customer satisfaction through clear communication, multitasking, and efficient support in fast-paced environments. Focused on teamwork and adaptability, consistently enhancing customer experiences while managing multiple tasks and resolving inquiries.
Work History
Client Service Representative
3 Years 1 Month- Answered multi-line phones, triaged urgent concerns, and directed clients to appropriate medical staff.
- Checked clients in and out, verified patient information, and prepared charts for daily appointments.
- Processed payments, invoices, and account updates accurately while maintaining confidential client records.
- Scheduled appointments and coordinated client communications for veterinary exams, surgeries, and follow-up care.
- Explained treatment estimates, hospital policies, and discharge instructions with clear, professional communication.
- Resolved client concerns promptly, supporting positive experiences and continued trust in hospital services.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
Client Service Representative
2 Years 1 Month- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Coordinated with technicians and veterinarians to ensure timely scheduling, records, and front-desk support.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Maintained reception area organization, appointment flow, and waiting room efficiency during busy periods.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Increased customer retention rates through personalized follow-ups and timely resolution of concerns.
Vet Technician
3 Years- Monitored anesthesia, vital signs, and patient recovery to maintain safe clinical outcomes.
- Administered medications, vaccines, and treatments accurately following prescribed protocols.
- Assisted veterinarians during examinations, surgeries, and dental procedures with efficient technical support.
- Collected blood, urine, and diagnostic samples for laboratory analysis and timely recordkeeping.
- Educated pet owners on post-care instructions, medication use, and preventive health practices.
- Trained new technicians on restraint techniques, patient handling, and clinic procedures.
- Handled challenging animal behavior situations calmly and effectively to ensure safety for all involved parties.
- Assisted in surgical procedures with proper preparation and sterilization techniques, ensuring a safe environment.
- Efficiently performed lab work, including blood draws, urinalysis, and fecal examinations for accurate diagnoses.
- Maintained clean and sanitary conditions within the clinic by following strict sanitation protocols and guidelines.
- Administered routine, post-operative and daily treatments to animals under the direction and supervision of the veterinarian.
Education
High School Diploma
No Degree - Veterinary Science
Skills
Exceptional customer service
Customer service
Guest relations
Professional demeanor
Client communication
Client relations
Multitasking Abilities
Strong work ethic
Team collaboration
Multitasking
Effective communication
Professional appearance
Timeline
Client Service Representative
Tickle-blagg Animal Hospital
09.2023 - CurrentRead More
Client Service Representative
San Marcos Family Medicine
08.2021 - 09.2023Read More
Vet Technician
Cibolo Canyons Veterinary Hosp
07.2018 - 07.2021Read More
Claudia Taylor Johnson Highschool
High School Diploma
Read More
Austin Community College
No Degree from Veterinary Science
Read More