Reagan Frasier
Boca Raton,FL
Summary
Dynamic and results-driven individual with extensive experience at Foxtail Coffee Company and other customer service based industries. With expertise in operations management and team leadership, enhancing customer satisfaction through exceptional service. Skilled in multitasking and problem-solving, I successfully maintained high store standards and trained staff to excel in a fast-paced environment. Able to easily adapt to new environments. Always looking for challenging experiences to take on to enhance and add to my areas of expertise and character.
Overview
2
2
years of professional experience
Work History
Store Supervisor/Shift Leader
Foxtail Coffee Company
05.2024 - Current
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Oversaw inventory management, responsible for ordering products/supplies, and reducing waste levels.
Shift Leader
Starbucks
08.2023 - 04.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Education
No Degree -
Florida Atlantic University
Boca Raton, FL05-2027
Skills
- Customer service
- Staff supervision
- Multitasking and organization
- Operations management
- Problem-solving
- Team leadership
Timeline
Store Supervisor/Shift Leader
Foxtail Coffee Company
05.2024 - Current
Shift Leader
Starbucks
08.2023 - 04.2024
No Degree -
Florida Atlantic University
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